Bottega Veneta Client Advisor, Holt Renfrew Vancouver

3 weeks ago

Vancouver BC, Canada BOTTEGA VENETA Full time

We are currently seeking a Client Advisor who will report to the Store Manager as part of our dynamic team in Holt Renfrew, Vancouver.

How you will contribute:

  • Meet and exceed monthly sales goals and KPI's thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives
  • Effectively utilize the Bottega Veneta Client Journey and other selling techniques (cross-selling, multiple selling, upselling, etc.) to maximize each transaction, improve KPI's and close sales
  • Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records
  • Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management
  • Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company
  • Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested
  • Comply with all company policies and procedures
  • Maintain an environment where all associates are treated fairly and with dignity and respect
Who you are:

  • 1-2 years of previous retail sales experience in a customer service related field; preferably a luxury environment
  • Ability to consistently achieve and exceed sales goals and KPI's
  • Builds and maintains a loyal client following
  • Has a genuine interest in fashion and follows industry trends/news
  • Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
  • Possesses strong verbal and written communication
  • Maintains a polished and well-groomed appearance at all times
  • Luxury retail sales experience preferred
  • Ability to be mobile on the sales floor for extended periods of time
  • Available to work closing shifts a minimum of 3 times per week, minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season
  • Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis
Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

EOE M/D/F/V #J-18808-Ljbffr

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