Manager, Operations

2 weeks ago

Canada CSAE Full time

When doctors, engineers, real estate brokers, or physiotherapists need help, they turn to their professional associations for the expertise and resources they need to solve their challenges. Incorporated in 1962, CSAE serves as the highest-level resource for Canadian associations, providing education, strategies and leadership for the ongoing challenges facing professional and trade groups. Whether we are helping an organization improve membership engagement and governance, or providing networking opportunities and practical tools, organizations turn to CSAE when they are looking for ways to improve their practices. 

As CSAE’s Director, Membership & Operations, you are a strategic and hands-on leader responsible for driving member growth and retention while ensuring effective operational support for the association’s mission and goals. The Director plays a central role in shaping the association’s membership value proposition, business development strategy, and organizational performance, working collaboratively with the leadership to align priorities, resources, and outcomes. 

Develop and execute a multi-year membership and business development strategy aligned with the association’s strategic plan. 
Serve as a key thought partner to the Leadership Team, contributing to organization-wide planning, innovation, and performance measurement. 
Champion a data-informed culture to guide strategic decision-making and evaluate program impact. 

Membership Growth & Relationship Management  

Business Development & Partnerships 

Identify, pursue, and manage opportunities for new partnerships, sponsorships, and collaborations that enhance value for members and support financial sustainability. 

Work closely with the Director, Events & Engagement on integrated business development initiatives that connect membership, education, and events. 

Support the implementation and improvement of operational systems, policies, and procedures. 

This is a full-time, permanent position reporting to the President & CEO. CSAE operates as a fully virtual organization with access to co-working locations in the GTHA. Along with a competitive salary range, we offer a comprehensive benefits package, RRSP and paid vacation.

You will see that in action with regular team check ins, online forums for daily work, team builders and opportunities to connect with this fun and productive team.

CSAE embraces diversity and inclusion and is committed to building an organization that represents a variety of identities, backgrounds, perspectives and abilities. We strongly encourage people from equity-deserving groups to apply. CSAE is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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