Senior Dental Analyst

2 weeks ago

Waterloo ON, Canada Sun Life Financial Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Claims Analyst is responsible for ensuring the accurate and timely processing of dental claims for reimbursements to our members. The incumbent will be assigned to handle claims for various clients. There are clearly defined expectations with regard to service targets, productivity standards as well as set levels for related competencies such as: teamwork, customer service, problem-solving, decision-making and giving and receiving feedback.

What will you do:

Reviewing and adjudicating of all aspects and all types of dental claims in order to determine appropriate eligibility based on the terms of the group contract, as well as providing excellent service to our members and clients.

What do you need to succeed:

Highly detail-oriented

Problem-solving and analytical skills

Keen ability to provide quality service while achieving productivity quotas

Self-starter and results-oriented

Good PC skills including proficiency with MS Word and Excel

Basic mathematical skills

Ability to work both independently as well as in teams

Well-developed organizational and time-management skills

Demonstrate flexibility

Ability to adapt to change within a fast-paced work environment

Assets:

Knowledge of Group Dental Systems

Knowledge of dental terminology

Knowledge of insurance or financial services products

Experience in a customer service environment or previous office experience

What’s in it for you?

Opportunities to learn new skills, grow and move into different roles

Trusting, diverse and inclusive working environments

Supportive leadership who’s focused on your success and well-being

We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

Retirement & stock investment

Pay for performance reward

Wellness programs, benefits and health incentives

Overtime is available as dictated by workload

Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP)

When a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.

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