Senior Analyst

4 weeks ago

Ontario, Canada Crawford & Company Full time

People taking care of people. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company, you become part of a global network of professionals working together in over 70 countries with the common purpose to help people through what might be one of the most difficult times in their lives.
health, dental, and life insurance; Ongoing training and development. - Agile working environment with options forremote, in office or hybrid work arrangements. - Dress for your day policy promoting a relaxed dress code. - We are currently recruiting for a Senior Analyst, Organizational Resilience to join our Inside Claims Commercial Lines team to work remotely in Ontario, Canada .
Areas of focus include creating and maintaining plans, reviewing risks, assisting in upkeep of IT runbooks, conducting Impact Analysis and facilitating testing.. Working directly with our Infrastructure engineering staff and leadership teams to help develop standardized processes for operational optimization and efficiencies. Primary responsibilities also include ensuring the offshore support teams are meeting the established SLA’s, are following documented runbook procedures and adhering to best practices around ITIL and critical incident
Design, plan and implement disaster recovery plans through analysis of current system and technology designs for US and global regions with standardized approach
Managing and performing in business continuity exercises including, but not limited to, call tree exercises, testing policies/procedures, tabletop walkthrough
Owning business continuity and disaster recovery planning tools including, but not limited to, automated notification systems, business continuity management planning software and other business continuity/disaster recovery services
Devise, schedule and implement disaster recovery tests and analyze results
A minimum of 5 years of technical background with hands-on and/or theoretical operational best practices in a medium to large corporation.
A minimum of 5 years of experience developing, implementing and testing disaster recovery plans within a medium to large corporation.
Bachelor’s degree in computer science, information systems/technology or related field or an equivalent combination of training and experience.
ITIL Foundation Certificate in IT Service Management
Strong understanding of best practices on building out disaster recovery and business continuity plans for a large global enterprise.
Identify issues and opportunities, coordinate problems when they arise and lead team through process of creating root cause analysis and recommendations.
Principles, practices and techniques of information systems management, including applications design, hardware and software options for business, engineering and operations applications and the cost-benefit of systems alternatives.
Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.
Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process.

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