Technical Account Manager
4 weeks ago
Job Title Technical Account Manager (Payment Solutions) [#4594]
Field IT
Job Description Alteo is looking for a Technical Account Manager (Payment Solutions) for a permanent position based in Montreal.
Your main role will be to oversee the processing, internal feedback and follow-up of customer requests, in compliance with contractual SLAs. Responsibilities:- Monitor the processing of requests and complaints in order to guarantee compliance with contractual commitments and SLAs.
- Monitor the processing of customers' administrative and commercial requests
- Ensure that malfunctions arising from customer calls are identified, formalized and dealt with
- Ensure the follow-up of quality commitments with customers
- Ensure the management and development of customer relations in order to guarantee business development and continuity.
- Identify customer needs and expectations
- Ensure the development and proposal of new services to customers
- Monitor the contractual execution of the service until the purchase order is obtained.
- Ensure the proposal and implementation of the necessary actions to develop sales within its perimeter.
- Ensure reporting of service activities to the customer, with the aim of contributing to performance.
- Gather the information required to draw up the performance indicators for the area concerned.
- Ensure data formatting and analysis
- Provide advice and recommendations in collaboration with management.
- Manage his/her team with the aim of improving collective performance
- Provide guidance, support and assistance to team members
- Ensure the development and ongoing assessment of team members' skills.
- DEC/BAC in IT or equivalent
- 8+ years' experience in a similar role
- Familiarity with the electronic payment industry (an asset)
- Knowledge of PowerCard products (an asset)
- Excellent oral and written communication skills
- Negotiation skills
- Customer account management techniques
- Sales techniquesWriting techniques
- Customer orientation
- Administrative management
- Compliance with commitments
- Taking initiative
- Problem anticipation
- Reporting & Monitoring
- Involvement in the Quality approach
- Relational skills
- Persuasion
- Initiative
- Flexibility
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