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Retail Marketing Coordinator

3 months ago

Markham ON, Canada Nicholby's Full time

About Us: Nicholby’s is a leading convenience retail store chain that is committed to delivering exceptional service and convenience to our customers. We pride ourselves on providing the "right product at the right place at the right time" for each customer. Nicholby’s offers a turnkey solution for retail owners and operators with outstanding product selection and industry-leading support. Role Overview: This is a full-time on-site role as a Retail Marketing Coordinator at our Markham, ON location. Reporting directly to the Marketing Manager, the Retail Operations Coordinator plays a pivotal role in ensuring seamless operations and effective communication with stakeholders. From customer service to project coordination, this position requires attention to detail, proactive problem-solving skills, and a passion for delivering results.Key Responsibilities:Customer Service:• Serve as the primary point of contact for vendor management across Nicholby's stores.• Facilitate clear and timely communication with all stakeholders on operational matters.• Onboard new retailers into Nicholby's CRM system and coordinate vendor service sign-ups efficiently.• Manage incentive tracking and payout for retailers and sales representatives.• Ensure implementation and compliance with all vendor contractual obligations.Marketing:• Assist the Marketing Manager in maintaining and updating the Marketing Calendar for Convenience features.• Collaborate on promotion planning as requested, ensuring alignment with business objectives.• Design and distribute marketing materials, including posters and signage allocation.• Attend relevant meetings with vendors to support marketing initiatives.Project Coordination:• Execute projects in a timely manner, ensuring all deliverables are met.• Procure necessary products and tools to facilitate project completion.• Develop manuals and guides for specific projects to streamline operations.Reporting:• Prepare ranking reports for vendors and manufacturers to evaluate performance.• Generate monthly, quarterly, and yearly analysis reports for convenience promos.• Compile weekly summaries and quarterly analysis reports for vendor services.• Present accurate and timely historical retailer and vendor information to the Finance team.Other Responsibilities:• Utilize Microsoft CRM, Microsoft Business Central, and Power BI platforms for reporting purposes.• Experience with Canva and Photoshop is an asset.• Coordinate the onboarding of new vendors into the POS system in collaboration with Finance.Qualifications:• Previous experience in retail operations or related field preferred.• Strong organizational skills with the ability to manage multiple tasks simultaneously.• Excellent communication and interpersonal abilities.• Proficiency in Microsoft Office Suite, with advanced skills in Excel.• Familiarity with CRM systems and reporting tools.• Ability to thrive in a fast-paced, team-oriented environment.