Training Director-Bilingual

4 weeks ago

Granby QC, Canada YMCA of the Rockies Full time

The Housekeeping Director will be responsible for organization, day-to-day operations, and implementation all of the housekeeping department for Snow Mountain Ranch. The Housekeeping Director will work closely with related departments to ensure maximum guest satisfaction as well as be responsible for operational efficiencies and product standards.

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. Lead, direct, and administer all housekeeping operations, this includes management via electronic systems, budgeting, forecasting, inventory control, general department management, and implementation of policies and procedures.

Recruit, hire, supervise, motivate, and evaluate the Housekeeping team of approximately 50 year-round and seasonal staff members. Project staffing needs ahead of time and communicate when help is needed.

Strong organizational and communication skills to plan and prioritize daily, weekly and seasonal workloads. Ability and skill to utilize the YMCA’s property management system in daily planning.

Ability to communicate with other departments that may be affected by challenges in housekeeping or facilities maintenance.

Monitoring employee attendance and productivity, and addressing any issues that arise.

Responsible for directing and streamlining the entirety of housekeeping operations to ensure the overall cleanliness of Snow Mountain Ranch.

Maintain and ensure the cleanliness of guest cabins, hotel rooms, public spaces including lobbies, hallways and entrances to lodges, bathrooms, and offices in compliance with YMCA policy and all local, state, and federal standards.

Conduct product quality and routine grounds inspections in accordance with policy to uphold outstanding guest service and brand representation.

Oversee safe operation of commercial laundry, ensuring availability and cleanliness of all linens, towels and blankets needed on a day-to-day basis.

Oversee and ensure proper and adequate purchasing, transport, handling, labeling, storing, and use of all chemicals and hazardous supplies in accordance with state and federal law.

Routinely participate in management meetings for innovation and improvement.

Resolve customer concerns and challenges as they pertain to housekeeping.

Ability to adhere to an approved budget and to propose and develop future budgets for operations and capital projects.

Be an active and supportive member of the Snow Mountain Ranch management team

Able to read, write, and verbally communicate fluently in English.

Demonstrated managerial skills with at least five years’ experience with housekeeping & laundry functions at a large hotel or resort.

Willingness to work evenings, weekends and holidays as needed.

Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.

Bi-lingual in Spanish a plus.

Uphold the YMCA of the Rockies Mission, policies, and programs.

Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.

Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.

Commitment to diversity, equity, inclusion and antiracism is required.

Must be comfortable working with hazardous materials and chemicals

Health, dental, and life insurance

Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)

YMCA of the Rockies membership

Discounted childcare, summer day camp, and summer overnight camp

Discounted nights at YMCA of the Rockies lodges for friends & family

Free or discounted gear rentals for outdoor adventures

View all YMCA of the Rockies employee perks by visiting here

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