Checkout Supervisor
1 month ago
OVERALL PURPOSE OF THE ROLE: The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.
Sales
Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
Take every opportunity to extend exceptional customer service beyond the in-store experience.
Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
Determine individual and team sales targets to meet and exceed plan
Analyze business performance and proactively plan strategy within day to day business and events.
Recognize and celebrate great performance
Maintain the required inventory levels and accurate stock files
Control store expenses (i.e. counter consumables) within budget guidelines
Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
Store and Retail Partner Relationships
Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
Proactively suggest win-win opportunities to drive sales within store
Maintain the store standards and policies at all times
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Fairmont Boutique
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