Stock Associate

This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. As member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers' needs
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Stockroom / Warehouse:
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Participate in store physical inventory counts, as scheduled
Sales Floor:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
Replenishes inventory on sales floor as needed
Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Education: High school diploma or equivalent; Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.
All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
can shift gears comfortably; can comfortably handle risk and uncertainty.
can articulately paint credible pictures and visions of possibilities and likelihoods; will take on those who need help and further development; Building Effective Teams: Blends people into teams when needed; All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. Outside Sales, Retail Sales, Sales Support, Stock, Merchandising, Sales, Retail