Student Quality Technician Intern

3 weeks ago


Toronto ON, Canada University Health Network Full time

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.



Department: Quality, Safety and Clinical Adoption
Temporary Full-time - 1 year Contract
University Health Network (UHN) is looking for an experienced professional to fill the key role of Patient Safety & Quality Improvement Specialist in our Quality, Safety & Clinical Adoption Department.


University Health Network (UHN) aims to improve patient experiences and outcomes by collectively designing, implementing, and evaluating the safest and highest quality systems and care.


As a member of the UHN Quality, Safety & Clinical Adoption team, the Patient Safety and Quality Improvement Specialist will be the ambassador for patient safety and quality improvement and will be the pivotal lead for the following accountabilities:
Advance patient safety and quality in the organization through consultation and education on quality methods and patient safety to the organization through knowledge of clinical best practices, legislative requirements and policies related to quality and patient safety.
Ensure safety culture and systems thinking is integrated into all quality and safety processes.
Manage the initiation, planning, execution and sustainability of projects and initiatives designed to promote patient safety and quality improvement on a corporate-wide, program-wide and local, patient care unit scale using improvement science, High Reliability Organization principles and a Whole System Quality approach.
Manage patient safety events through investigation, engaging interprofessional teams, facilitating case reviews, and providing continuous organizational learning using the Canadian Incident Analysis Framework.
Assist in the co-development and analysis of quality-related performance indicators to monitor organizational, program, and/or unit level performance to ensure alignment with strategic direction.
Lead and support the implementation of UHN's Quality and Safety Strategic Plan.
Collaborate closely with leaders / committees with oversight on quality and safety.
Develop and deliver patient safety and quality improvement related curriculum to employees, physicians, learners and volunteers.
Provide leadership, guidance, and planning for quality and patient safety initiatives through advocating for clinical standardization through quality improvement initiatives and document preparation
Completed or in the progress of completing a Masters degree in Quality Improvement, Patient Safety or Health Quality, or equivalent, required.
Minimum of 6-8 years practical and related experience in the healthcare field.
Experience in quality improvement and patient safety methods (e.g., root cause analysis, high reliability, Whole System Quality, model for improvement, Canadian Incident Analysis framework, FMEA, Lean), change management, patient safety related legislation and standards (e.g. QCIPA and Accreditation Canada ROPs) and leading Patient Safety/Quality Improvement initiatives within healthcare is required.
Experience in use of Microsoft Office applications required.
Knowledge of hospital organizational structure and processes preferred.
Experience with collecting and analyzing quantitative and qualitative data is an asset.
Project management experience preferred: Project planning. Implementation, Evaluation and Sustainment.
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
) * A flexible work environment
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN's mandatory Vaccination Policy that is in effect.


Requests for accommodation can be made at any stage of the recruitment process.



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