Service Advisor

3 weeks ago

Montréal QC, Canada Sun Life Financial Full time

Digital Mail Services Administrator page is loaded Digital Mail Services Administrator
Apply locations Montreal, Quebec time type Full time posted on Posted 2 Days Ago job requisition id JR00092802 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.
The Digital Mail Services Administrator plays a key role in ensuring effective digital imaging, data lifting and key completion of documents by scanning and indexing documents correctly and efficiently. On a regular basis, this role will rotate between operating a scanner and performing data entry.
As the last person to work with the physical document, the administrator plays a key role in ensuring effective data lift and key completion by scanning each document correctly.
By effectively sorting documents, the administrator helps streamline claims to the appropriate area, reducing potential re-work.
By prepping and scanning the documents fully and correctly in a timely manner, the administrator contributes to meeting service levels agreements between Canadian Document Services and the Health & Dental claims area.
As the first person to work with the digitized image, the administrator plays a key role in ensuring proper classification and correct key completion of data on claim forms and receipts.
Through key completion/indexing, the administrator is responsible for ensuring data is lifted completely and correctly, and entering key data that could not be lifted.
By completing these tasks correctly and in a timely manner, the administrator has a direct impact on the quality of the output to customers, whose claims may be auto-adjudicated based on the data entered. Also, reduced errors in the process will lessen the number of claims which require manual intervention by the Health & Dental claims area, which will in turn increase the efficiency of the process and reduce costs.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
Excellent keyboarding and computer skills
Digital Mail Services operates Monday through Friday, 7:15am to 3:15pm
Wellness programs that support the three pillars of your health – mental, physical, and financial
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Being part of our journey in developing the next greatest digital experience
In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Office Administration Posting End Date:
Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.
Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

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