Service Supervisor

1 month ago


Kitchener ON, Canada Women's Crisis Services of Waterloo Region Full time

Do you desire a community that is free from violence and abuse in any of its forms? Providing emotional support and practical service? Contract – One week at a time rotation of on call duties, Friday at 5pm to the following Friday at 9am. In the unlikely event that there is not staff to work an overnight or weekend shift you would be expected to fill the shift or partial shift.
Receiving calls during the week on call, providing direction, scheduling and support to Residential Workers and Relief Residential Workers.
· Reporting high risk situations (as per agency policy), safety/security and resident or public grievances. Following up with unusual and complex problems and policy interpretations.
· Maintaining awareness and managing risks to clients, staff and the organization.
· Holding staff responsible for compliance with agency values, shelter standards and policies.
· Attending quarterly virtual on-call meetings to discuss on-call themes and on-call schedule with fellow on-call managers/supervisors
Master Degree in Social Work (MSW) degree, along with a minimum of three years management experience in the VAW field.
Member in good standing with the Ontario College of Registered Social Workers or equivalent registered organization.
· Strong knowledge of feminism and understanding of diversity, Anti-racism and Anti-oppression - cross-cultural perspective and awareness.
· Proof of COVID-19 vaccinations
Women’s Crisis Services of Waterloo Region (WCSWR*) provides emergency shelter to women and children experiencing domestic violence. Our facilities operate on a 24/7 basis, and we pride ourselves in being more than shelter . We also offer a robust region-wide outreach support program which supports families who are experiencing or have experienced domestic violence. WCSWR supports women, transgender and gender-diverse individuals.
A full team of staff that are passionate about the cause and about helping others (strong values alignment)
· Make a difference while building your career with WCSWR, voted Waterloo Region’s #1 Not- For Profit by “The Community Edition”
Women’s Crisis Services of Waterloo Region welcomes and encourages applications from people who identify as male, Black, Indigenous, 2SLGBTQ+, and all equity seeking community members. If you are selected for an interview please advise if you need accommodation for a disability and we will make every effort to accommodate. 
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