Help desk manager

3 weeks ago

Winnipeg MB, Canada Birchwood Automotive Group Full time

Thisposition reports directly to the Director, IT & Information Security
The Manager of IT is responsible formaintaining and enhancing the Birchwood Automotive Group’s technologyinfrastructure and information systems. The Manager of IT provides asecure, compliant, robust, reliable, scalable, and efficient infrastructure andwill help direct infrastructure support strategy and operations. The Managerworks closely with the Director of IT to deliver a broad technology plan toalign technology solutions with the business operations. Working with theDirector of IT, the Manager focuses on hardware and software initiatives whichsupport the dealerships, collision centres and overall Birchwood AutomotiveGroup in achieving their objectives of ensuring customer satisfaction, growingrevenue, and achieving profit targets.
Providesleadership to the TSI Technical Support team and ensures that employees receiveguidance, training, and feedback on performance. Mentors and coaches employees to help them deal with problemsand challenges. Ensures that there is an effective workingrelationship between TSI Tech Support and other areas in thecompany. Holds TSI Technical Support team members accountable forproviding good customer service and supporting other areas of the company.
· Asa key member of the TSI Technical Leadership Team, actively demonstrates apersonal, enthusiastic commitment to the company and its mission, vision,values and strategies. Contributes to the long-term direction andday-to-day operation of the TSI Technical division. Provideexceptional customer service and holds TSI Technical Support team membersaccountable for the same.

· Overseesthe day-to-day support of all production platforms to ensure availability,integrity, and confidentiality of the network, servers, telecommunicationservices, information and building security.
· Assists the Director of IT to regularly review andrefine the strategy and operating plan based on changingcircumstances. Liftingand transporting of moderately heavy objects, such as computers andperipherals.
Degreeor diploma in a relevant field or equivalent experience.
· Minimum8 years of IT enterprise systems experience.
· Coreexpertise in Server Virtualization, Network Architecture, Network Security, andIT Compliance Standards.
· Coreexpertise on Microsoft 365 products, applications, and services
· Technicalleadership with proficiency in process, tools, and automation.
· Broadknowledge of network infrastructure tech (Linux, Windows, Storage, Networks,Cloud, e.g., Valid5F driver's license and own transportation to and from work
· Expertisein quality control and best practice process implementation.
· Interpretationof tech and market trends for roadmaps.
· Full benefits package including vacation time, company-paidextended health, dental/vision coverage, and employee assistance - with flexplan options
• Birchwood is Manitoba’s largest automotive retailer. We offer sales, services, andparts to meet our customers’ automotive needs. We’re a recognized leader in theretail automotive industry, not only for our diverse workforce reflecting ourcommunity, but also for our unparalleled commitment to team members, customers,partners, and neighbourhoods. All qualified applicants willreceive consideration for employment without regard to race, colour, religion,gender, gender identity or expression, sexual orientation, national origin,genetics, disability, age, or veteran status. Reasonable accommodation isavailable to applicants with disabilities upon request.

  • Help Desk Technician

    1 week ago

    Winnipeg, Canada Evident IT Inc Full time

    **Help Desk Technician** Would you like to work for great leaders who view you as a **real person,** not a "human resource"? Are you someone who wants to be an individual AND work toward bigger goals as a team? Are you passionate about learning new things, and teaching others what you know? Want to receive individualized coaching and training _every week_...

  • Order Desk Manager

    1 week ago

    Winnipeg, MB, Canada PINNACLE STAFFING SOLUTIONS Full time

    ORDER DESK MANAGER (Winnipeg, Manitoba) Are you a customer-service focused individual with previous experience in an order desk role? As the Order Desk Manager, you will be responsible for sourcingsupplies, dealing with customer complaints, tracking deliveries and updating order records. If you’re a people person and looking to work with a leading...

  • IT Help Desk Technician – Winnipeg Terminal

    4 days ago

    Winnipeg, Canada TEAMS Transport Full time

    TEAMS Transport is looking to hire a full time IT help desk technician Are you an experienced IT Help Desk Technician able to take the hassle out of any technical problem? Patient and friendly even with difficult customers? Are you able to share your advanced technical knowledge in the simple and understandable way? Then you are the perfect team member...

  • Help Desk Support

    1 week ago

    Winnipeg, MB, Canada Dynacare Full time

    We are currently looking to hire a Laboratory Help Desk Coordinator in Winnipeg, MB to assist in maintaining the daily operational and functional workflow in the Laboratory, including taking sick calls and scheduling. Employment type: Permanent Full-Time Shift details: Monday to Friday, 8:30 am to 5:00 pm Number of hours: 80 hours biweekly. ...

  • Help Desk Support

    7 days ago

    Winnipeg, Canada DXC Technology Full time

    Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely. **_´About the role´_** **_ ´What you´ll do´_** - Primary - applies basic knowledge of the job...

  • Help Desk Cctv Support Technician

    4 weeks ago

    Winnipeg, Canada Strategic Alarms Systems Full time

    Job Summary: The Help Desk CCTV Support Technician will be responsible for providing technical assistance and customer service to field technicians and clients experiencing issues with their Closed Circuit Television (CCTV) systems. They will troubleshoot problems, provide guidance and support, and escalate issues as necessary. The technician will also...

  • Media Support

    1 month ago

    Winnipeg, Canada Grant Memorial Church Full time

    **Linden Christian School Job Posting - Media Support & Help Desk Technician (Full Time)** Technician. The Media Support & Help Desk Technician provides AV support for events, assists with responding to Tech Ticket requests from faculty and staff, provides support to the IT Department, and assists with other tech needs of the school. This position will...

  • It/help Desk Support Specialist

    1 month ago

    Winnipeg, Canada Providen Pharmacy Logistics Full time

    **Job Title**: IT/Help Desk Support Specialist **Location**: Winnipeg, Canada **Job Type**: Full Time **Company Description**: As Canada's first and longest running central fill pharmacy provider, Providen delivers a broad range of pharmacy services to a variety of retail, institutional, and commercial vendors. Our commitment to excellence and continuous...

  • Technical Help Desk Tier I

    4 weeks ago

    Winnipeg, Canada i3 Solutions Inc. Full time

    **Job description** The Technical Client Support Tier 1’s responsibilities are two-fold. Firstly, you will be responsible for timely and effective resolutions to issues relating to i3’s Panacea software package as it relates to both hospital management and end-user use. Secondly, you will be responsible for timely and effective resolutions to...

  • Lhsc Help Desk Coordinator

    1 month ago

    Winnipeg, Canada Dynacare Full time

    **POSITION TITLE**: Help Desk Coordinator **INTERNAL CLOSING DATE**: **Month Day, Year**: **LOCATIONS**: **Main Lab**: **830 King Edward St** **CLASSIFICATION**: **Full-Time, Term 18 Months** **DEPARTMENT**: Laboratory Health Services Centre **WORKING SCHEDULE**: Monday to Friday, 8:30am to 17:00pm (40 hours per week) **Responsibilities**: - Receiving...

  • Pc Technician

    1 month ago

    Winnipeg, Canada Buhler Industries Inc. Full time

    **Job** **Summary**: **Responsibilities**: - Help setting up new desktop hardware including PC’s, monitors and docking stations - Imaging PC’s and installing and configuring all company security programs and verifying that the system meets security protocols - Repairing and building PC’s - Using the Helpdesk ticketing system, prioritize and schedule...

  • Pc Technician

    1 month ago

    Winnipeg, Canada Buhler Versatile Inc. Full time

    Job Summary: **Responsibilities and Duties**: - Help setting up new desktop hardware including PC’s, monitors and docking stations - Imaging PC’s and installing and configuring all company security programs and verifying that the system meets security protocols - Repairing and building PC’s - Using the Helpdesk ticketing system, prioritize and...

  • Order Desk Manager

    2 weeks ago

    Winnipeg, Canada PINNACLE STAFFING SOLUTIONS Full time

    ORDER DESK MANAGER (Winnipeg, Manitoba) Are you a customer-service focused individual with previous experience in an order desk role? As the Order Desk Manager, you will be responsible for sourcingsupplies, dealing with customer complaints, tracking deliveries and updating order records. If you’re a people person and looking to work with a leading...

  • Order Desk Manager

    2 weeks ago

    Winnipeg, Canada PINNACLE STAFFING SOLUTIONS Full time

    ORDER DESK MANAGER (Winnipeg, Manitoba) Are you a customer-service focused individual with previous experience in an order desk role? As the Order Desk Manager, you will be responsible for sourcingsupplies, dealing with customer complaints, tracking deliveries and updating order records. If you’re a people person and looking to work with a leading...

  • Order Desk Manager

    2 weeks ago

    Winnipeg, Canada PINNACLE STAFFING SOLUTIONS Full time

    ORDER DESK MANAGER (Winnipeg, Manitoba) Are you a customer-service focused individual with previous experience in an order desk role? As the Order Desk Manager, you will be responsible for sourcingsupplies, dealing with customer complaints, tracking deliveries and updating order records. If you’re a people person and looking to work with a leading...

  • Order Desk Manager

    2 weeks ago

    Winnipeg, Canada PINNACLE STAFFING SOLUTIONS Full time

    ORDER DESK MANAGER (Winnipeg, Manitoba) Are you a customer-service focused individual with previous experience in an order desk role? As the Order Desk Manager, you will be responsible for sourcingsupplies, dealing with customer complaints, tracking deliveries and updating order records. If you’re a people person and looking to work with a leading...

  • Assistant Front Desk Manager

    2 days ago

    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND, AND NOT IN WINNIPEG** The Lakeview Hecla Resort, on Hecla Island, is looking for an Assistant Front Desk Manager to join our TEAM! We are looking for a friendly, forward thinking person to help lead our Front Desk on this beautiful Island. **This job would include complimentary accommodation (close by at...

  • Manager, Customer Support

    1 week ago

    Winnipeg, MB, Canada PINNACLE STAFFING SOLUTIONS Full time

    Are you a customer-service focused individual with previous experience in an order desk role? As the Order Desk Manager, you will be responsible for sourcingsupplies, dealing with customer complaints, tracking deliveries and updating order records. Receiving and entering customer order requests and updating internal databases with order details (dates,...

  • Help Desk Support

    2 weeks ago

    Winnipeg, Canada Dynacare Full time

    We are currently looking to hire a Laboratory Help Desk Coordinatorin Winnipeg, MB to assist in maintaining the daily operational and functional workflow in the Laboratory, including taking sick calls and scheduling. Employment type: Permanent Full-TimeShift details: Monday to Friday, 8:30 am to 5:00 pm Number of hours: 80 hours biweekly. Internal...

  • Help Desk Support

    5 hours ago

    Winnipeg, Canada Dynacare Full time

    We are currently looking to hire a Laboratory Help Desk Coordinatorin Winnipeg, MB to assist in maintaining the daily operational and functional workflow in the Laboratory, including taking sick calls and scheduling. Employment type: Permanent Full-TimeShift details: Monday to Friday, 8:30 am to 5:00 pm Number of hours: 80 hours biweekly. Internal...