Customer Experience Team Lead, Full Time

3 weeks ago


Québec QC, Canada Saint-Gobain Group Full time

We are presently looking for a Customer Experience Lead at our branches located in the Quebec/Ottawa area.
Schedule: Monday to Friday
Status: Full Time, permanent, On-site
Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience
Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives
Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations
Travel and provide necessary training and guidance to employees on customer-centric approaches (soft skills and systems) and best practices to foster a customer-focused culture throughout the organization
Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders
On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.
In support of this acquisition, Saint-Gobain has an exciting career opportunity for a Customer Experience Lead at our branches located in the Quebec/Ottawa area to join our team.
Legal Statement
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
To stay in touch with CertainTeed, follow us on LinkedIn, Facebook and Instagram.
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