Local Market Manager H/F

Manager, Customer Onboarding (Mid-Market)
We are currently seeking a Manager, Customer Onboarding and Implementation to join our Customer Success department in Burnaby or Toronto.
Reporting to the Senior Manager of Onboarding, this role will be responsible for oversight of the team responsible for the Onboarding and Implementation of our highest value customers (19 through to 100+ users)
We are looking for a leader to join our leadership team who will bring strong experience not only delivering on current approaches but also leaning in to innovate and advance our delivery to a best in class Implementations and Onboarding experiences for high value customers.
Your Onboarding team includes Onboarding Specialists and Implementation Managers who leverage a deep understanding of enterprise customer goals & workflows to help them achieve concrete and rewarding value at the right time.
Working closely alongside our Customer Success Managers, Data Migrations & Account Builder teams, Professional Services team and our external consultant partners the team's goal is to provide a seamless onboarding experience that empowers our customers to move on to strong product adoption.
Working alongside the Senior Manager and management peers to collaborate on the vision, strategy roadmap and goals to successfully innovate our large firm Onboarding and Implementation team approach
Experience building out processes and project management best practices that drives toward on-time delivery of customer projects
Overseeing the growth and productivity of the department members through appropriate training, coaching, quality assurance, and monitoring. Identifying individual development plans to improve both on individual and overall team performance.
Leveraging your Implementation expertise to build out a strong Implementation function within Clio
Driving tactical and strategic ideas, projects and initiatives that support a seamless tiered onboarding experience.Assisting in implementing and analyzing key metrics and other performance indicators and delivering strategies to improve existing service levels.
Have experience leading teams responsible for Customer Success, Professional Services and/or Implementation/ Project Management
Have strong experience building out Implementation/ Project Management functions and processes
Have experience using a CRM system to manage customer ownership and interactions.
Are passionate about helping customers achieve their goals through technology.
Are someone who has a commitment to diversity and inclusion and working with teams from diverse backgrounds.
Experience with using Salesforce.Experience building scalable learning solutions
Background in adult learning practices
We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. Flexible time off policy, with an encouraged 20 days off per year.
Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .
We are currently seeking a Manager, Customer Onboarding and Implementation to join our Customer Success department in Burnaby or Toronto.
Reporting to the Senior Manager of Onboarding, this role will be responsible for oversight of the team responsible for the Onboarding and Implementation of our highest value customers (19 through to 100+ users)
We are looking for a leader to join our leadership team who will bring strong experience not only delivering on current approaches but also leaning in to innovate and advance our delivery to a best in class Implementations and Onboarding experiences for high value customers.
Your Onboarding team includes Onboarding Specialists and Implementation Managers who leverage a deep understanding of enterprise customer goals & workflows to help them achieve concrete and rewarding value at the right time.
Working closely alongside our Customer Success Managers, Data Migrations & Account Builder teams, Professional Services team and our external consultant partners the team's goal is to provide a seamless onboarding experience that empowers our customers to move on to strong product adoption.
Working alongside the Senior Manager and management peers to collaborate on the vision, strategy roadmap and goals to successfully innovate our large firm Onboarding and Implementation team approach
Experience building out processes and project management best practices that drives toward on-time delivery of customer projects
Overseeing the growth and productivity of the department members through appropriate training, coaching, quality assurance, and monitoring. Identifying individual development plans to improve both on individual and overall team performance.
Leveraging your Implementation expertise to build out a strong Implementation function within Clio
Driving tactical and strategic ideas, projects and initiatives that support a seamless tiered onboarding experience.Assisting in implementing and analyzing key metrics and other performance indicators and delivering strategies to improve existing service levels.
Have experience leading teams responsible for Customer Success, Professional Services and/or Implementation/ Project Management
Have strong experience building out Implementation/ Project Management functions and processes
Have experience using a CRM system to manage customer ownership and interactions.
Are passionate about helping customers achieve their goals through technology.
Are someone who has a commitment to diversity and inclusion and working with teams from diverse backgrounds.
Experience with using Salesforce.Experience building scalable learning solutions
Background in adult learning practices
Previous work experience in high volume customer onboarding.
We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
~ Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. Flexible time off policy, with an encouraged 20 days off per year.
~$The expected salary range* for this role is $100,800 to $151,400 CAD. Please note there are a separate set of salary bands for other regions based on local currency. *The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. Post your resume on T-Net and let employers come to you .
Make "Searchable" or "Confidential" (optional) and BC Tech and IT employers can search our database and contact you.
Registration on or use of this website constitutes acceptance of our Terms of Use .
#