Senior Product Manager, Data Quality

4 weeks ago

Toronto ON, Canada Cresta Full time

We apply AI to improve Call Center operations with our real-time agent assist product as well as our suite of post-call analytics and coaching.
We are a Silicon Valley company, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, who is the most successful German in Silicon Valley (co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more). We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, and Verizon and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
We’re looking for a highly skilled and experienced Senior Product Manager who will be part of an innovative team and company, building out next generation contact center AI products. The ideal candidate should have experience in building knowledge assistance, enterprise search or virtual agent capabilities in a B2B SaaS environment. If hired, this individual will play a pivotal role in helping expand our product suite.
Cresta’s product managers work closely with customers, end users and 3rd party platform vendors to develop creative solutions to complex problems.
Own the full product life cycle from strategic planning to tactical activities including the definition and tracking of key business metrics
Manage cross-functional team communication with engineering, design, sales, and customer success to prioritize, design, and define product functionality
Bachelor's degree in Computer Science, Engineering, Business, or a related field.
~4+ years of experience as a product manager or a product owner in enterprise SaaS software
~ Solid understanding of Search, Knowledge Base and Chatbots/Virtual Agents
~ Experience building AI/ML based products in one or more of the following areas - content discovery, search, automation/self-service, and customer experience
~ Proven track record of successfully delivering complex, large-scale enterprise-grade features in a product management role.
~ Experience in agile discovery methodology working with UX design and engineering to prototype, UAT, and iteratively refine product concepts resulting in prioritized, clearly defined requirements
~ Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders.
~ Strong analytical skills with the ability to translate data into actionable insights and drive data-informed product decisions.
~ Detail-oriented with a focus on delivering high-quality products that meet or exceed customer expectations.
~ Self-motivated and able to work independently, managing multiple priorities and meeting deadlines in a fast-paced environment.

If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us.

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