Resident Manager

2 months ago

Ontario, Canada Bwalk Full time

Boardwalk provides Canadians with a quality, comfortable, home living experience. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more



We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you
Must live on-site
Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
Duties include scheduled office hours and on-call duties (excluding scheduled days off)
Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
Ensure daily communication with all site Associates
Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
Lease and show suites
Administrative duties including processing paperwork for site and other Associates
Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
Ensure proper and accurate inventory management
Snow removal as required
Touch-up painting as required
2 years Customer Service Experience preferred
Post-Secondary Education in related field
Technical Requirements:
Computer experience is required with web-based programs preferred
Familiarity with computer tablets is an asset
Non-Technical Requirements:
Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Excellent listening and telephone etiquette skills
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self-managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.
___________________________________________________________
Ready to shape the future of our communities? Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Diversity, Equity and Inclusion Commitment Statement
Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.

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