Jr. Call Center Analyst to support billing telephone inquiries for a major insurance client

3 weeks ago


Toronto ON, Canada S I Systems Full time
Jr. Call Center Analyst to support billing telephone inquiries for a major insurance client - 2472

Position: Jr. Call Center Analyst to support billing telephone inquiries for a major insurance client - 2472

Duration: 6 months with possible extension

Location: Hybrid (2 days in Markham office)

Job ID : 2472

• Contact Center Hours are Monday – Friday 8am – 8pm

• Shift is scheduled for 8hrs (7.5 hrs paid)

• Core shifts are based on tenure and business needs

Must Haves:

  • 1+ yrs exp as a Call Center Analyst within a call/contact center environment
  • 1+ yrs Customer Service exp
  • Banking/Insurance exp

Nice to Haves:

Accountabilities:

• Provide first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.

• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.

• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.

• Interpret and identify the customer’s needs and respond appropriately and professionally.

• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.

• Take ownership of customer relations through service and commitment to follow through.

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