Jr. Call Center Analyst to support billing telephone inquiries for a major insurance client
3 weeks ago
Position: Jr. Call Center Analyst to support billing telephone inquiries for a major insurance client - 2472
Duration: 6 months with possible extension
Location: Hybrid (2 days in Markham office)
Job ID : 2472
• Contact Center Hours are Monday – Friday 8am – 8pm
• Shift is scheduled for 8hrs (7.5 hrs paid)
• Core shifts are based on tenure and business needs
Must Haves:
- 1+ yrs exp as a Call Center Analyst within a call/contact center environment
- 1+ yrs Customer Service exp
- Banking/Insurance exp
Nice to Haves:
Accountabilities:
• Provide first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.
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