Telecommute Application Support Specialist
3 weeks ago
Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. We live these values through the strength and richness that diversity brings to our workforce and welcome contributors from equity-deserving groups including: Indigenous Peoples, Black and racialized persons, women, Persons with Disabilities, 2 Spirit, Lesbian, Gay, Bisexual, Transgender, and Queer persons.
Job Title: Application Support Specialist
Staff Bargaining Unit
Permanent, Full-time (35 hours/week)
Innovation & Technology (ITS)
Supervision Received: Manager, IT Projects & Development
Software Support 60%
Training 25%
C Administration 5%
The primary function of the Application Support Specialist is to provide technical assistance and support related to applications used throughout Algoma University. The incumbent provides support for users, maintains the documentation associated with the support, and researches new applications which may potentially be used by the University. The incumbent will also be responsible for identifying and preparing updated versions of applications used by the University and assisting users with questions about supported software and computing platforms. Other duties may include installing/configuring software/hardware and additional support for Service Desk incident management.
Software Support (60%)
Provide customer-facing support, including a proactive approach to improving levels of service where possible.
Accept requests that come in by phone, email, or through the support ticketing system, and troubleshoot issues as reported by end users.
Manage tickets and ensure a comprehensive database of queries and resolutions is kept current.
Aid in projects as a tester, and assist in project implementation and systems integration.
Provide technical support to teams and to external stakeholders when required.
Maintain and update technical documents and procedures.
Training (25%)
Identify the training needs of end users.
Aid in the development of training program materials as required.
Aid in delivering orientation sessions and training courses.
Research new trends and tools in software applications.
Provide necessary training, coaching, and mentoring to employees for IT systems.
Identify areas for improving individual and team performance.
Maintain knowledge base of root causes for software/application issues.
Maintain knowledge base in the service desk management system.
Perform daily system monitoring of the service desk management system.
Provide suggestions for the review of software performance records.
Monitor and report on work orders issued from the service desk system to the Manager.
Participate with the ITS team in determining new software direction and updates to standard computer images.
Work with the Service Desk team in supporting areas of responsibility and tracking resolutions.
Provide basic support on common user problems when needed.
Undergraduate degree in Information Technology, Computer Science, or related field, and a minimum of two (2) years experience in IT service operations, IT system projects and implementation, and support of software applications, or an equivalent combination of education and experience, is required.
Advanced knowledge and experience with Microsoft Windows, Office, and Google Suite is required.
Excellent knowledge of a broad range of information technologies including, but not limited to, software applications, computer networks, operating systems, and the installation, configuration, and maintenance of computer systems.
An eagerness to learn as new questions and situations arise, and to stay up-to-date with current IT-related news, system information, problems, changes, and updates relevant to our user community.
Excellent customer/client services skills.
Excellent interpersonal skills with the ability to represent the university professionally in interactions with internal stakeholders and/or external communities.
Excellent administrative and organizational skills with the demonstrated ability to take initiative and prioritize work in a high-volume office.
acquisition@algomau.Algoma University is strongly committed to fostering diversity and inclusivity within our community and is an equal-opportunity employer. The university invites and encourages applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by Algoma University throughout the recruitment, selection, and/or assessment process to applicants with disabilities.
-
Graduate Admissions
2 weeks ago
Sault Ste. Marie, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Graduate Admissions
2 weeks ago
Sault Ste. Marie, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Graduate Admissions
2 weeks ago
Sault Ste. Marie, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Graduate Admissions
2 weeks ago
Sault Ste. Marie, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Graduate Admissions
2 weeks ago
Sault Ste. Marie, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Graduate Admissions
2 weeks ago
Sault Ste. Marie, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Graduate Admissions
2 weeks ago
Sault Ste Marie, ON, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Graduate Admissions
2 weeks ago
Sault Ste. Marie East, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...
-
Sault Ste Marie, ON, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. We live these values through the strength and richness that diversity brings to our workforce and welcome contributors from equity-deserving groups...
-
Bobcat Sales Specialist
5 days ago
Sault Ste. Marie, Canada Equipment World Inc. Full timeFuel your passion! Join the fast-paced and thrilling industry of a Bobcat Sales Specialist. Are you ONE TOUGH ANIMAL? Being a Bobcat Sales Specialist is not just a job, it’s a way of life. It’s about being the go-to person for customers who need to get their hands on the best equipment for the toughest jobs. It’s about being a problem solver, a...
-
Vocational Specialist
3 weeks ago
Sault Ste. Marie, Canada Lifemark Full timeVocational Rehabilitation Specialist - Required: Bilingual French / English required Based in Sault Ste. Marie, ON, the Vocational Rehabilitation Specialist will be responsible for working with clients to assess skills, organize and facilitate training, identify training and/or employment opportunities, and assist clients with their job search...
-
Telecommute Software Application Specialist
2 weeks ago
Toronto, ON, Canada Nexus Systems Group Inc. Full timeTypical Day in Role: • Working exclusively in a large Linux based environment across multiple platforms. Linux, Linux, Linux and more Linux. • Supporting multiple Kubernetes based applications. • Responding and resolving to system and application based availability incidents. • Troubleshooting operating system, network and application based...
-
Telecommute Software Application Specialist
3 weeks ago
Toronto, ON, Canada Toparo Full timeOur client in Toronto is looking for a skilled Software Engineer to join their well-funded venture (USD $8.5M raised), focused on tackling unique treasury, accounting, and asset management challenges. As a Software Engineer, you will be at the forefront of innovation, collaborating with a dynamic team to shape the product vision and create cutting-edge web...
-
Telecommute Software Application Specialist
3 weeks ago
Markham, ON, Canada eTeam Full timeJob Title: Software Engineer Duration: 6+months Location: Markham, ON, Canada Job Description: Top 5 Required Skills: 1. 3+ years academic or professional experience in C/C++ 2. Knowledge in one or more Operating Systems (or) RTOS (Embedded Linux, Windows) 3. Fluent in industry standard software development tools: SW/HW debuggers, code revision...
-
Telecommute Software Application Specialist
3 weeks ago
Toronto, ON, Canada Brunel Full timeSoftware Engineer, Machine Learning (6-month contract) Toronto, ON We are hiring a Software Engineer for Machine Learning within our clients Digital R&D Large Molecule Research Team. The Software Engineer will be responsible for leveraging large scale ML systems to augment the drug discovery process while also scaling up the company’s AI solutions for...
-
Specialist - Data Assets
1 week ago
Sault Ste Marie, ON, Canada Algoma University Full timeAlgoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. We live these values through the strength and richness that diversity brings to our workforce and welcome contributors from equity-deserving groups...
-
Telecommute Software Application Specialist
3 weeks ago
Ajax, ON, Canada TIME's group Full timeDevelopers/Programmers (Information & Communication Technology) Analyse, design and develop web application solutions for the customers. Commitment and responsibility in delivering the assigned project. Handling system releases, installations and upgrade processes. Diagnosing issues and performing bug fixes/system maintenance and configuration. ...
-
Telecommute Software Application Specialist
3 weeks ago
Toronto, ON, Canada B3 Systems Full timeCompany Overview B3 is a native cloud-native data experiences innovator that puts data to work for everyone. Underpinned by AI, data science, and a secure data foundation, our platform makes data actionable with user-friendly integration and dashboard technologies. With, B3, companies get intuitive, agile data experiences that power exponential business...
-
Telecommute Software Application Specialist
3 weeks ago
Oshawa, ON, Canada Studyincanada Full timeSoftware engineers and designers research, design, evaluate, integrate and maintain software applications, technical environments, operating systems, embedded software, information warehouses and telecommunications software. They are employed in information technology consulting firms, information technology research and development firms, and information...
-
Occupational Therapist
3 weeks ago
Sault Ste. Marie, Ontario, Canada Home and Community Care Support Services Full timeJOB POSTING #057-24 POSTING DATE: April 22, 2024 JOB TITLE: Occupational Therapist - Full-TimeINITIAL ASSIGNMENT: In-Home (SM IH OT-004)BARGAINING AGENT: OPSEULOCATION: Sault Ste. MarieLANGUAGE(S): English EFFECTIVE DATE: Immediately Home and Community Care Support Services North East offers a wide-range of quality health-care services and resources to...
