Operational Excellence Business Advisor

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Join to apply for the Operational Excellence Business Advisor role at Intact

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

As an Operational Excellence Business Advisor in our Claims Optimization team, you understand that having lean processes that support second to none customer service is the key to success. Your ability to demonstrate a continuous improvement mindset will be critical as you act as an overall representative of the Claims organization. As a natural self-starter with a fine eye for detail, you have a passion for process improvement.

What You’ll Do Here

• Actively lead or participate in process improvement projects, including ideation through to implementation and control of solutions
• Optimize claims business models and processes to improve operational efficiency and customer service delivery
• Collaborate with various stakeholders to map current state and define future state using a process improvement framework
• Advocate change in the business as it relates to satisfying our strategic objectives and enhancing both employee and customer experience
• Utilize change management and project management techniques to take the lead or assist in the implementation of sustainable changes
• Actively lead or participate in the collection, research, pull and organization of data to answer specific business questions
• Perform basic to in-depth statistical analyses and compile results
• Conduct or support cost benefit analysis activities
• Propose creative business solutions with respect to the project and make viable recommendations
• Effectively transform and communicate complex concepts, both orally and written, to various stakeholder groups (frontline to executive)
• Support the development of documentation pertaining to process improvement initiatives, including tools, templates, training materials, analyses, etc.
• Train or support others in adopting a continuous improvement mindset and utilizing a process improvement framework

What You Bring To The Table

• 3+ years of previous experience as an advisor, analyst or similar role
• Lean Six Sigma certification strongly preferred, will also consider a combination of applied experience / education
• Applied project management and change management experience preferred
• STEM education (Science, Technology, Engineering, Mathematics) preferred
• Intermediate to advanced level experience with Microsoft office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
• Intermediate to advanced process mapping skills; value stream mapping experience an asset
• Analytical skills and high attention to detail
• Written and verbal communication skills with the ability to translate complex data and concepts to usable information for various levels of stakeholders
• Strong presentation skills to various levels of stakeholders
• Demonstrates a continuous improvement mindset
• Curious in nature and likes to dive deep into complex problems and concepts
• Positive and enthusiastic attitude with the ability to build and maintain relationships with all stakeholders
• Problem solving and persuasion skills to overcome resistance to change
• A team player who thrives in a collaborative environment and can provide and receive constructive feedback.
• No Canadian work experience required but must have authorization to work in Canada.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An ex