Customer Success Manager

3 weeks ago


Vancouver BC, Canada West X Business Solutions Full time

We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a Customer Success Manager to help support our sales reps and handle customer inquiries.
As a Customer Success Manager, you will be responsible for managing customer inquiries and issues on behalf of our sales reps. You will work closely with our sales team to ensure our customers receive top-notch service and support throughout their entire customer journey. Work closely with sales reps to support their customer needs.
· Manage customer complaints, ensuring that they are resolved promptly and effectively.
· Ensure customer satisfaction and retention by providing excellent customer service.
· Use customer feedback to identify opportunities for improvement and provide feedback to our management team.
· Provide regular reports on customer satisfaction and engagement to management.
Bachelor's degree in Business Administration, Marketing, or a related field an asset
· 2+ years of experience in customer success or a related field
· Proficient in Microsoft Office and customer relationship management software
· Opportunities for professional development and training
If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Customer Success Manager.



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