Senior Account Manager

1 month ago

Toronto ON, Canada Workplace Options LLC Full time

Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. Senior Account Manager
Onsite/Hybrid/Remote: Hybrid or Remote depending on location
The primary role of the Senior Account Manager is to account manage a portfolio of clients, including business-to-business, third party and global clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent Workplace Options. The job holder is expected to retain existing business and generate additional revenue through up-sales and expansions of Workplace Options’ products and services. Providing account management for Global clients.
Providing sales support and upsells.
Close liaison with operations colleagues located in our global service centers.
Working effectively with WPO account managers in the North America, Europe, and Asia as part of our Global Account management team generally and in the management of specific global accounts. Development and implementation of account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity.
Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets.
Undertaking planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client.
Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio.
Active participation in supporting Workplace Options’ business objectives, projects, and initiatives.
Strong understanding of core requirements for an account management role and the ability to implement these.
Frequent online and in-person presentations are required as part of the role.
Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines. Basic project management skills and the ability to deal with change. creative problem-solving with ability to think “outside the box” to assist the client.
Proficiency in web technology applications and competent in working with Microsoft Office Suite products.
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Paid Time Off, Life Insurance, Employer Pension Contribution, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, training/tuition reimbursement for professional development workshops, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange program, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website and this short video gives a great overview of what we do
Workplace Options collects and processes personal data in accordance with applicable data protection laws.

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