Member Experience Representative

2 weeks ago

Winnipeg MB, Canada HEB MANITOBA Full time

Help us serve 96,000 of Manitoba’s healthcare professionals.  
We are HEB Manitoba, one of the largest pension and benefits plans in the province.

Are you an experienced customer service professional aspiring to join an exceptional Manitoba company?

Highly competitive hourly rate.
Comprehensive benefits including a defined benefit pension plan.
Consistent schedule with no evening or weekend shifts.
If you’re an excellent communicator who thrives in a fast-paced environment and enjoys helping others, we’d love to hear from you
 
As a Member Experience Representative, you will:
~ Gain in-depth knowledge of HEB Manitoba’s Pension and Benefit Plans to provide accurate and reliable information.
~ Offer preliminary details about HEB Manitoba’s Pension and Benefit Plans to guide members in the right direction.
~ Accurately document all member interactions within the organizational database, ensuring seamless follow-up and data integrity.
~ A minimum of a high school diploma or equivalent; bachelor’s degree preferred.
~1+ years’ experience in an Inbound Call Center or Customer Service Environment.
~ Proficiency with Microsoft Office Suite.

*Knowledge of pension and benefit plans would be an asset
 
Comfortable navigating multiple systems and screens, with the ability to assist members who have varying levels of technical proficiency

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