Remote Technical Support Representative-Full Time

3 weeks ago

Régina SK, Canada Ehos Full time

Home / Jobs / IT Support Technician – Regina, SK
EhOS IT Solutions Inc.
EhOS IT Solutions Inc. is a fast-growing IT services and solutions company based in Regina. Service-driven, we are focused on delivering real business value to our clients. As a small but steadily growing group of world class collaborators, we work hard to deliver tailored solutions to our clients and have fun doing it EhOS IT Solutions Inc. is the trusted partner and one-stop IT shop for our clients.
EhOS IT Solutions Inc. exists to help our clients reach their goals using technology. We provide a blend of knowledge, training, skilled support, and qualified people, and seek to build lifelong partnerships with our clients.
To stick around long after the new hardware or software is installed, offering training and support as long as needed.
To treat our smallest clients with the same respect and dedication as we do our large corporate, enterprise, and government clients.
To give back to our community, including donations, and accepting non-profits as clients at the best possible rate.
To take a practical approach to IT where our clients feel empowered and knowledgeable.
We want our clients to enjoy working with their IT solutions even to the point of finding it fun.
In our supportive environment, we celebrate our successes and learn from our mistakes, helping every member of the team consistently deliver superior support for our clients and further build technical skills and business acumen. A flexible, fun, and supportive team environment
Training and advancement opportunities
An ability to help grow and steer the organization with your expertise, drive, and passion
Regular exciting team building events
As an EhOS IT Support Technician you’ll be primarily responsible for providing tier 1 and some tier 2 technical support and delivering EhOS project solutions to our clients, reporting directly to the Chief Executive Officer (CEO).
With direction from senior technical leadership, Support Technicians are also responsible for providing support for all things Microsoft, servers, network switches and routers, security solutions, and other related IT services.
Deliver superior technical support to our customers who submit support tickets or support calls, ensuring timely, accurate resolution, and the highest degree of customer satisfaction
Resolve tier 1 and 2 technical support issues (including but not limited to workstations, servers, mobile devices, applications, networking, security, phone services etc.)
Effectively communicate technical information to non-technical users to ensure the comfortability of the end-user
Provide remote and on-site support, in and outside of Regina
Maintain accurate documentation of client networks, resolved issues, and client information,
Collaborate with vendors, network services, and software systems engineering and/or application development to restore service and/or identify problems
Create end-user training documents as needed
Stay abreast of new technologies, participate in company-sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by management
Perform IT project work (a long-term initiative involving various stakeholders and phases including planning, implementation, training, review, etc.) Participate in personal (technical) development opportunities to improve your skill set; Got what it takes to be an EhOS IT Support Tech? A Bachelor’s Degree or Diploma in Information Technology, Computer and Information Science, Computer Engineering or related field, or an equivalent combination of education and experience
A clear passion to assist and educate non-technical users and share the gratifications of digital tools
Exceptional customer focused presence face to face (in person or virtual), thought email, text message, and over the telephone
A true want / drive to help end-users and clients become more familiar, efficient, and ideally less frustrated with the technology they use
A want to be part of our organization and help shape its future over the upcoming months and years
A valid Class 5 driver’s license and fulltime access to a vehicle for daily work (highway and city driving required)
Please let us know if you have any of the following as they are considered additional assets (beneficial to have) :
~1+ years of previous and progressive technical support experience
~ Technical familiarity with:
~ Microsoft Desktop Environments (primarily Windows Environments and some MAC)
~ Microsoft 365 and Azure AD
~ Microsoft SharePoint, Teams, and Exchange
~ Standard Business Applications such as Microsoft Office
~ Networking Connectivity and Technologies (LAN, WAN, WLAN, and related technologies)
~ Remote Maintenance and Monitoring Tools (such as N-Able, TeamViewer, Mobile Device Management, etc.)
~ General Security Practices (such as Multi Factor Authentication, Password Managers, Conditional Access Policies, Managed Antivirus, etc.)
~ Microsoft Server Environments
~ Microsoft Active Directory

~ Certifications such as CompTIA A+, MCP, MCSE, etc. related to Systems Administration or Networking

Due to our firm belief in training and education being an important part of any successful adoption and efficient use of technology, we also consider the want / drive of a successful applicant to grow their expertise and tenure with the occasional public speaking and educational facilitation seminar. This would require an applicant with excellent (English) communication skills, an energetic and outgoing personality and attitude, and confidence in leading a group of people in adult learning environment and in a public speaking setting. An applicant with the desire to grow their skills and tenure as stated above would also be considered an asset but is not a requirement.
Classification : Full-Time / Permanent
In-Office & Remote Working : 2/3 split (emphasis in-office)
Monday to Friday, 8:00 am to 5:00 pm (40 hours per week); occasional evening and/or weekend hours when overtime is required
00 per hour (based on incoming education, skills / expertise, and relevant experience)
Supplemental Pay Types : Occasional Overtime
Flexible Schedule
On-Site Parking
Business Casual Dress
To express your interest to be EhOS’s next IT Support Technician, please complete the Applicant Questionnaire (just 15-30 minutes of your time), then send us your cover letter and resume to hr@ehos.ca .

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