Charter Coordinator

3 weeks ago

Sioux Lookout ON, Canada SkyCare Air Ambulance Full time

Charter Coordinator

Permanent Full-time Opportunity

Why SkyCare:

SkyCare is a private family-owned and operated company with an unmatched passion for providing essential air travel that literally saves lives. Our success means we are growing as a dynamic and exciting air ambulance and air charter service. We are based in Sioux Lookout, Ontario. With additional bases in Manitoba and Southern Ontario, we provide private, corporate, and medevac flight services as far north as the Arctic Circle and as far south as the Equator. We fly when and where our passengers need to go All of us collectively provide the highest level of safety, comfort and care to our passengers – every flight.

Salary: $24 – $29 per hour based on approximately 40 hours per week. Start rate will be commensurate with education and experience. Salary progression based on merit. Hours may vary based on operational needs and requirements, but will generally be 8AM – 5PM.

Benefits:

● Extended health, vision, dental care, life, and long-term disability insurance

● Employee & Family Assistance Program

● Group Retirement Savings Plan

● Professional Development Support

Why You:

Do your personal values align with our purpose and principles? Do you want more than just a job where you can quite literally be part of a team who does whatever it takes to save lives? Do you love outdoor adventure and professional growth? Do you act with integrity and commitment? If you answered yes, we want to hear from you

Job Summary & Responsibilities:

This position works from our fast-paced and dynamic SOCC (System Operational Control Centre) desk, alongside the Flight Follower and Operations Coordinators. This position is responsible for handling all front-line customer service and client requests, and will be at the forefront of the efforts to continue and bolster SkyCare’s reputation as a friendly, professional, customer service-focused aviation company. The position also provides daily feedback, planning, direction and communication on all aspects of SkyCare’s aircraft operations.

Responsibilities include:

  • Answering phone calls and email queries from passengers and clients
  • Greeting walk-ins, passengers and patients with a friendly smile and acknowledgement always
  • Providing timely quote requests and scheduling confirmed bookings
  • Ensuring that updated information is provided to Flight Crews and Chief Pilots
  • Assisting in planning, scheduling and coordination of all SkyCare flights on a daily basis
  • Filing US Customs, submitting medevac availability, and assisting with ad hoc SkyCare events
  • Becoming proficient in the SOCC software packages utilized, including MS Word & Excel, Google Sheets, and Aviation-specific software
  • Working within a positive team environment to make SkyCare the best aviation company in Canada

Qualifications:

  • High school diploma or General Education degree (GED) equivalent
  • Minimum two (2) years’ experience in operations and/or flight coordination considered an asset
  • Previous experience with Airline Management Software considered an asset
  • Required to obtain and maintain satisfactory CPIC (Criminal Record Check)
  • Willing to relocate to Sioux Lookout, ON
  • Legally eligible to work in Canada

Knowledge, Skills, and Abilities:

  • Ability to correctly apply knowledge of Canadian Aviation Regulations
  • Self-directed ability to stay current with technical and regulatory changes and bring such changes forward with recommendation for internal policy/process changes to management.
  • Excellent problem solving and critical thinking skills with sound judgement to know when to consult/escalate to manager.
  • Unwavering focus on quality and accuracy.
  • Able to learn and adapt quickly.
  • Excellent interpersonal and communication skills.
  • Solution-focused approach, using excellent diplomacy to understand divergent perspectives.
  • Excellent adult learning principles-based training and facilitation skills.
  • Good computer skills; proficiency in MS Office, with emphasis on Excel, Outlook, and Word.
  • Ability to demonstrate professionalism and strong teamwork skills.
  • Demonstrated flexibility and organizational skills to meet established deadlines in a dynamic work environment with shifting priorities, multiple demands, and some urgency.

TO APPLY:

Apply online at

Closing Date: Open until filled

We embrace each other’s unique qualities through our commitment to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let us know. We encourage all qualified candidates to apply. We thank all applicants for their interest in SkyCare; however, only those candidates who are selected will be contacted.

For more information about our amazing company please visit

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