Lead Security

4 weeks ago


Waterloo ON, Canada Sun Life Financial Full time

Events and Experience Lead page is loaded Events and Experience Lead
Apply locations Waterloo, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00095163 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.
The Events & Experience Lead ( Waterloo ) oversees our in-office service program to deliver an impressive slate of in-person meetings, hybrid events and employee services, providing expert knowledge to meet corporate objectives, quality standards and business goals.A creative solutions expert, the lead ensures the superb delivery of food and beverage programs, employee experience services and event logistics, leading the operational and administrative coordination of the site team. The lead is responsible for the hospitality operations of our Canadian headquarters at Waterloo King as well as at Waterloo North , ensuring seamless service delivery across both sites.
The lead takes a hands-on role su pporting onsite events and experiences for a range of business partners, and guides team members to collaborate with stakeholders, team members and vendors. The Lead works directly with business partners to offer strategic advice, reserve space, confirm event orders, liaises with vendors and is onsite to ensure the smooth delivery of key activities at this site, ready to support last minute and special requests. The Lead provides direction and supervision for team members, catering partners and other vendor services, establishing and iterating onboarding and training, as well as making recommendations for service improvements.
As a resource for business partners across Sun Life, Broadcast and Event Services provides event management, production, broadcast, AV and multimedia services for a robust portfolio of corporate experiences. Reporting to the Senior Manager, Strategy and Operations, the lead is a key member of the Waterloo experience team, collaborating with partners in Workplace Solutions, Workplace Strategy and other departments of the company. 
Onsite daily at Waterloo King and/or Waterloo North , responsible for all aspects of event/meeting coordination for on-site, meetings, town halls and receptions including advising and detailing event itineraries, managing service and vendors, food and beverage management, set-ups, wayfinding, staffing, safety planning and post-event reporting. Daily presence to fulfil event delivery, directing teams and vendors to ensure the seamless execution of the event agenda
Helping to ensure the security and organization of the office environment. Assigning team members to schedules, programs and projects, responding to unique requests and service needs. Onboarding and training team members, coaching and providing feedback to deliver elevated standards of service and an excellent professional working environment. Ongoing collaboration with the audio-visual services and technology teams, helping partners troubleshoot self-serve systems and escalating support requests as required
Onsite coordination of food and beverage programs, working closely with onsite vendors and stakeholders, processing invoices, reconciliations and making recommendations for service improvements
Administrative coordination of expenses including purchase orders, approvals, chargebacks, reconciliations ensuring any financial processing is completed. Management of site inventory, maintain organization and operational resource systems and verification processes and working closely with team members to ensure site equipment plans, logs and maintenance are properly coordinated
Health and Safety representative, acting as Fire Warden and able to provide onsite First Aid
Adhering to company policies and industry best practices for the event planning processes, pre-, during and post-events
Commitment to continuous improvement with the aim of making processes as efficient as possible, while delivering quality results
A passion for corporate events and hospitality services. You’re an accomplished event professional, with an inspiring track record of using a wide range of venues and virtual event platforms, working in close collaboration with production, technical and multimedia teams
You have 5+ years of experience in hospitality environments, contributing to events and/or AV service operations
You have an outstanding attention to detail and enjoy creating and maintaining administrative and operational systems with an exceptional degree of accuracy
You have advanced technological abilities including Excel and expertise in the MS Office Suite, and the ability to adapt to learn a wide range of databases/CRM systems and web/virtual event platforms
You have expense management experience, tracking expenses and reconciliations
Bilingualism in English and French is an asset 
First Aid training is an asset 
Knowledge of AV industry-related equipment and terminology is an asset 
Involvement in industry-related associations is an asset 
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
Flexible Benefits from the day you join to meet the needs of you and your family
In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Office Administration Posting End Date:
Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.
Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.



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