Senior Technical Business Analyst

6 days ago

Vancouver BC, Canada TechioSoft Systems Full time

About the Role We're seeking an experienced Senior Technical Business Analyst to play a key role in the Next Generation NG9-1-1) transition project . This role is instrumental in ensuring a successful transition to advanced emergency communication systems — aligning people, processes, and technology to improve system reliability and operational efficiency. The ideal candidate will have a strong technical background, exceptional communication skills, and the ability to bridge complex business needs with technical solutions. You'll work closely with internal teams, third-party vendors, and partner agencies to coordinate deliverables, design system improvements, and drive solution excellence. Key Responsibilities Planning & Coordination: Coordinate with vendors, departments, and partner agencies to implement and test NG9-1-1 solutions. Lead technical activities related to privacy, cybersecurity, and quality assurance. Requirements & Design: Develop and track technical requirements for architecture, networking, databases, and systems. Review and design system changes, assess operational impact, and recommend improvements aligned with industry best practices. Quality Assurance: Develop test scripts, acceptance reports, and workflows to improve operational efficiency. Conduct audits and ensure cybersecurity and compliance standards are met. Documentation & Training: Produce technical documentation, system architecture diagrams, and user training materials. Support post-implementation sustainment and troubleshooting processes. Preferred Experience Prior experience supporting NG9-1-1 transitions —especially with BCEHS (BC Emergency Health Services) projects. Familiarity with Avaya, Komutel, NICE Systems , and Motorola Radio Telephone Interconnect . Experience with contact center systems and public safety communications . Based in or near Vancouver, Victoria, or Kamloops . Qualifications Bachelor's degree in Computer Science, Engineering, or Business with a technology focus . ITIL or similar service delivery certification preferred. IIBA Business Analysis or PMI Project Management certification desirable. Strong experience translating business requirements into technical specifications, data models, and process flows . Excellent communication, problem-solving, and coordination skills. About Techiosoft Techiosoft is a global leader in next-generation technology, consulting, and business process services. We help clients navigate their digital transformation journeys, delivering innovative IT solutions tailored to healthcare, government, and enterprise sectors .With a clientfirst approach, a strong culture of innovation, and a team of highly skilled professionals, we are committed to delivering excellence and impact in IT infrastructure projects worldwide. Join us and be a part of cutting-edge IT solutions that shape the future of healthcare technology

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