Programmer/Analyst - Full-Time

3 weeks ago


Sherbrooke QC, Canada HSBC Full time

The Sales and Credit Support role is to proactively support the Relationship Manager (RM) in the optimisation of their contribution towards the Commercial Banking Annual Operating Plan, build sustainable client relationships to improve client engagement and triage product sales opportunities, and coordinate product fulfilment. Promote an environment that supports diversity and reflects the HSBC brand.
To treat customers fairly in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
Facilitating referrals from both existing customers and own network
Ensure credit and operational quality is not compromised in the pursuit of income
Maintaining excellent communication with Group colleagues to ensure a joined up approach to identifying cross border opportunities where these meet customer needs
Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
Help to improve customer engagement
Ensure operational losses and fraud are minimised
Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.
Bilingual French & English
Commercial awareness, including economic, cultural, procedural and regulatory issues.
Understanding of risk management
Ability to interact with all levels of commercial customers
Bachelor’s degree in a related discipline and 2-5 years of experience in a related field OR Master’s degree and 1-3 years of experience in a related field
Vacancy Type: Full Time
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