Guest Services Representative

3 weeks ago


Ontario, Canada Jones Lang LaSalle Incorporated Full time

Guest Services Representative page is loaded Guest Services Representative
Apply remote type On-site locations Niagara, ON time type Part time posted on Posted Yesterday job requisition id REQ349031 JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the successful candidate must be available during the daytime on Monday-Friday. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience".
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools
Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location
Project a positive attitude over the telephone and in person
Develop and maintain strong relationships with retailers and educate them about the centre's services; • Assist guests by providing directions/information, answering questions, and performing other centre specific services
Conduct all service functions of the Customer Relations/Guest Services location
Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan
Participate in special projects and assumes other duties and responsibilities as assigned
Previous customer service experience preferred
~• Positive attitude and a strong desire to provide excellent customer service
~ Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel
~ Computer skills (Excel, Chrome)
~ Flexible and able to work daytimes from Monday-Friday

On-site –Niagara, ON If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . We help our people thrive, grow meaningful careers and find a place where they belong. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.



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