Desktop/Field Services Tech

1 week ago

Belleville ON, Canada HCLTech Full time

Job Title :- Desktop/Field Services Tech Location :- Belleville, OntarioResponsibilities: Provide high level of customer serviceProvide phone and deskside support to end users across the siteUtilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessaryTake ownership of issue\request through resolution or escalationAnalyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective actionPerform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentationAdditional Responsibilities: Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing toolEnsure that work is carried out within agreed Service Levels. (SLA's)Client on-boarding, transfers, and off-boarding effortsMaintain high level of accuracy of AMDBAvailability during weekend and after hours as per rotational rosterFinish Projects (asset refresh etc) in a timely mannerWork on IMACDs and off hours move requestsWork with the team lead to make the team lead successful and be a great team playerHelp users facing issues with Mobile DevicesShow urgency in helping C – suite users and provide exceptional serviceQualifications: A+ certification and CCNA is a plus2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of productsStrong interpersonal skills and thoughtful and effective communicatorExcellent analytical and problem-solving skillsExcellent time management and organization skillsStrong written and oral communication skillsStrong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessaryWorking knowledge/experience with PC Imaging Tools.Working knowledge/experience with diagnosis and remote control tools.Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.

  • Desktop/Field Services Tech

    1 week ago

    Belleville, Canada HCLTech Full time

    Job Title :- Desktop/Field Services Tech Location :- Belleville, Ontario Responsibilities: Provide high level of customer service Provide phone and deskside support to end users across the site Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary Ta

  • Desktop/Field Services Tech

    7 days ago

    Belleville, Ontario, Canada HCLTech Full time

    Job Title :- Desktop/Field Services Tech Location :- Belleville, OntarioResponsibilities: Provide high level of customer serviceProvide phone and deskside support to end users across the siteUtilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessaryTake ownership of issue\request through resolution or escalationAnalyze...

  • Desktop/Field Services Tech

    1 week ago

    Belleville, Canada HCLTech Full time

    Job Title :- Desktop/Field Services Tech Location :- Belleville, Ontario Responsibilities: Provide high level of customer service Provide phone and deskside support to end users across the site Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary Take ownership of issue\request through resolution or...

  • Desktop/Field Services Tech

    1 week ago

    Belleville, Canada HCLTech Full time

    Job Title :- Desktop/Field Services Tech Location :- Belleville, OntarioResponsibilities: Provide high level of customer serviceProvide phone and deskside support to end users across the siteUtilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessaryTake ownership of issue\request through resolution or escalationAnalyze...

  • Desktop/Field Services Tech

    1 week ago

    Belleville, Canada HCLTech Full time

    Job Title :- Desktop/Field Services Tech Location :- Belleville, OntarioResponsibilities: Provide high level of customer serviceProvide phone and deskside support to end users across the siteUtilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessaryTake ownership of issue\request through resolution or escalationAnalyze...

  • I.T Field Service Technician

    2 months ago

    Belleville, Canada MBI I.T. Services Full time

    INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?  We are currently hiring for a contract I.T Field Service Technician job in Belleville, ON. You must have 2-4 years of experience in this role and have a strong knowledge of Windows 7. Experience in Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac. POS experience is a plus but not...

  • I.T Field Service Technician

    2 months ago

    Belleville, Canada MBI I.T. Services Remote Work Freelance Full time $26 - $28

    INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?  We are currently hiring for a contract I.T Field Service Technician job in Belleville, ON. You must have 2-4 years of experience in this role and have a strong knowledge of Windows 7. Experience in Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac. POS experience is a plus but not...

  • I.T Field Service Technician

    3 weeks ago

    Belleville, Canada MBI I.T. Services Full time

    INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?  We are currently hiring for a contract I.T Field Service Technician job in Belleville, ON. You must have 2-4 years of experience in this role and have a strong knowledge of Windows 7. Experience in Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac. POS experience is a plus but not...

  • I.T Field Service Technician

    3 weeks ago

    Belleville, Canada MBI I.T. Services Remote Work Freelance Full time $26 - $28

    INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?  We are currently hiring for a contract I.T Field Service Technician job in Belleville, ON. You must have 2-4 years of experience in this role and have a strong knowledge of Windows 7. Experience in Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac. POS experience is a plus but not...

  • Desktop Support Specialist

    5 days ago

    Belleville, Canada SISL Global Full time

    Job Description: • Minimum 2-3yrs hands on experience as deskside/Onsite support/local IT engineer • Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills • Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices • Strong experience in troubleshooting MS office...

  • Desktop Support Specialist

    6 days ago

    Belleville, Canada SISL Global Full time

    Job Description: • Minimum 2-3yrs hands on experience as deskside/Onsite support/local IT engineer • Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills • Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices • Strong experience in troubleshooting MS office...

  • Desktop Support Specialist

    7 days ago

    Belleville, Canada SISL Global Full time

    Job Description: • Minimum 2-3yrs hands on experience as deskside/Onsite support/local IT engineer • Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills • Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices • Strong experience in troubleshooting MS office...

  • Desktop Support Specialist

    6 days ago

    Belleville, Canada SISL Global Full time

    Job Description: • Minimum 2-3yrs hands on experience as deskside/Onsite support/local IT engineer • Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills • Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices • Strong experience in troubleshooting MS office...

  • Field Service Technician

    2 weeks ago

    Belleville, Canada Burman and Fellows Group Full time

    **FIELD SERVICE TECHNICIAN** **Role**: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner **Responsibilities and Duties**: - Perform connectivity and hardware troubleshooting and...

  • Field Service Technician

    1 month ago

    Ottawa, ON, Canada BFG Enterprise Services Full time

    FIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional mannerResponsibilities and Duties:Perform connectivity and hardware troubleshooting and repair; Perform outlook...

  • Field Service Technician

    3 weeks ago

    London, ON, Canada BFG Enterprise Services Full time

    FIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.Responsibilities and Duties:Perform connectivity and hardware troubleshooting and repair; Perform outlook...

  • Field Service Technician

    3 weeks ago

    London, ON, Canada BFG Enterprise Services Full time

    FIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.Responsibilities and Duties:Perform connectivity and hardware troubleshooting and repair; Perform outlook...

  • Field Service Technician

    1 month ago

    London, ON, Canada BFG Enterprise Services Full time

    FIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.Responsibilities and Duties:Perform connectivity and hardware troubleshooting and repair; Perform outlook...

  • Field Service Technician

    4 weeks ago

    Ottawa, ON, Canada BFG Enterprise Services Full time

    FIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional mannerResponsibilities and Duties:Perform connectivity and hardware troubleshooting and repair; Perform outlook...

  • Field Service Technician

    4 weeks ago

    Sudbury, ON, Canada BFG Enterprise Services Full time

    FIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada by performing connectivity and hardware troubleshooting and repair in a positive and professional mannerResponsibilities and Duties:Perform connectivity and hardware troubleshooting and repair; Perform outlook...