Desktop Support Specialist

3 months ago

Belleville, Canada SISL Global Full time

Job Description:


• Minimum 2-3yrs hands on experience as deskside/Onsite support/local IT engineer

• Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills

• Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)

• Strong desktop support knowledge including hardware, software, and networking concepts

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

• Good knowledge on support IOS, Andriod devices

• Knowledge in windows Image build process and SCCM deployments.

• Basic understanding of Audio/Video equipment and conference room setup

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations

• Troubleshoot and assist end users with mobile device setup, activations, and performance issues.

• Handheld – Blackberry, Android & IOS support knowledge

• Strong Customer service skills

• Strong written and verbal communication skills.

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