Operations Manager

2 weeks ago

Brockville ON, Canada Leeds & Grenville Interval House Full time

Are you ready to make a difference in the lives of women and children who have experienced violence and abuse? Leeds & Grenville Interval House (LGIH) is seeking a trusted, results-driven Operations Manager to join our team. Reporting to the Executive Director, you’ll play a key leadership role in shaping and delivering our vital services while fostering collaboration within our community and beyond.

If you’re passionate about driving positive change, building relationships, and leading operational excellence, this is the opportunity for you

Who we are:

Leeds Grenville Interval House is a non-profit, charitable organization established in 1983 to provide accommodation, supportive counseling and a 24-hour crisis and support line for women in distress. The organization is funded by the Ontario Government, Ministry of Children, Community and Social Services, and some grant programs that support women and children within the United Counties of Leeds Grenville.

We offer accommodation, supportive counseling and a crisis and support line for women in distress and offer support in the following areas:

- a 24-hour Crisis and Support Line

- short-term residential shelter for women and their children

- transitional and outreach services for women

- children’s witness program

- group programs

Leeds and Grenville Interval House is committed to supporting women, children and youth experiencing violence and working collaboratively with the community to eliminate all forms of violence and oppression. All our services are confidential and offered free of charge.

What You Will Do:

As the Operations Manager, these are the five key areas of the role to support our mandate:

Leadership and Staff Management

  • Supervising and evaluating the staff of all LGIH programs.
  • Training staff.
  • Managing recruitment, training, evaluation, and scheduling of volunteers.
  • Facilitating conflict resolution among staff and clients.
  • Ensuring proper input of client records and maintaining statistics.
  • Regular collaborative meetings with Team Leads.
  • Active participation in staff meetings.
  • Assisting in an on-call rotation.
  • Acting as Executive Director in her absence.

Operations and Program Coordination

  • Managing referrals.
  • Staff scheduling.
  • Providing back-up to Crisis Intervention Workers when the shelter is busy.
  • Managing in-shelter operations, including assigning case managers, establishing client requirements and programming, and overseeing the implementation of changes.
  • Managing projects involving LGIH facilities and property.
  • Ensuring that client supplies are purchased economically while maintaining quality.

Compliance, Systems, and Data Management

  • Overseeing and troubleshooting the database W.I.S.H.
  • Ensuring compliance with legislation for accessibility and safety.
  • Keeping informed of developments and changes in issues that impact our clients.

Community Engagement and Partnerships

  • Communicating and collaborating with key community partners, such as housing organizations, landlords, and mental health and addictions organizations.
  • Assisting staff in navigating complex systems with clients.
  • Sitting on internal and community committees.
  • Provide oversight of public education efforts and facilitate them when required.

Strategic Development and Organizational Growth

  • Assisting LGIH in program growth, which will lead to expanded duties.
  • Other duties as required.

What You Need:

  • Post-secondary education or equivalent work experience in women’s issues.
  • Minimum three (3) years of management experience in social services.
  • Knowledge and understanding of women’s issues in a feminist framework, particularly violence against women and children, including living with disabilities, diverse cultures, harm reduction practices, addictions and barriers to safety with a trauma-informed approach to all services
  • Understanding of the civil and criminal legal system and how it impacts women and children’s lives
  • Current CPR and First Aid certification
  • Satisfactory Vulnerable Checks (PVSC) with future checks every three years
  • You will need to be fully proficient with computer software, specifically Microsoft Outlook/Excel/Word/PowerPoint/virtual communications tools such as Zoom/MS Teams, and social media

What You Bring:

  • Strong decision-making, assessment, and conflict-resolution skills.
  • Exceptional communication and leadership abilities.
  • Capacity to thrive in a collaborative team and crisis-oriented environment.
  • A second language, especially French is an asset, along with a deep understanding of voluntary sector issues.

To Apply:

This role offers a unique opportunity to make a tangible impact in your community, working alongside passionate professionals dedicated to empowering women and children.

Please take the time to tell us about yourself in a cover letter. We want to hear your story, including your background, your accomplishments, and why this role is a good fit for you.

Please submit your cover letter and résumé to hr@lgih.ca by noon on Monday, December 16th, 2024 . Please note that all applications will be acknowledged, but only those selected for an interview will be contacted. This posting will remain active on our website until our search process is complete. We anticipate the first formal interviews to begin after December 18th, 2024. Please contact Sue Kavanagh, HR Consultant, if you have any questions before applying or would like to obtain a copy of our full job description.

Leeds and Grenville Interval House is committed to providing an inclusive, barrier-free recruitment and selection process and developing a team that reflects the diversity of the

communities we serve. We therefore encourage applications from women from employment equity groups, including but not limited to persons with disabilities and Black, Indigenous and/or persons of colour.

We encourage you to contact us in confidence at hr@lgih.ca and provide notice in advance if you require accommodation at any stage of the recruitment process. All requests for accommodation(s) will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

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