Current jobs related to Program Support Specialist - Nova Scotia - OpusVi

  • Program Specialist Harm Reduction Expert

    2 weeks ago

    Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the OpportunityThe Nova Scotia Health Authority is seeking a highly skilled Program Specialist Harm Reduction to join our team. This role will work with internal and external partners to coordinate initiatives that take action and advocate for policy and system change to create supportive social, economic, and physical environments that prevent harm,...

  • Technical Support Specialist

    2 weeks ago

    Nova Scotia, Canada Roche Full time

    Job SummaryRoche is seeking a skilled Technical Support Specialist to join our team. As a key member of our front-line support team, you will play a critical role in providing exceptional service and support to our customers.Key ResponsibilitiesProvide service and support for assigned customersAssist Roche Care Centre Technical Support Specialists, Lab...

  • Field Support Specialist

    2 months ago

    Nova Scotia, Canada Roche Full time

    About the RoleWe are seeking a highly skilled and customer-focused Field Support Specialist to join our team at Roche. As a key member of our front-line support team, you will play a critical role in providing exceptional service and support to our customers.Key ResponsibilitiesProvide service and support for assigned customers, including troubleshooting and...

  • Field Support Specialist

    2 months ago

    Nova Scotia, Canada Roche Full time

    About the RoleWe are seeking a highly skilled and customer-focused Field Support Specialist to join our team at Roche. As a key member of our support team, you will play a critical role in providing exceptional service and support to our customers in the Atlantic Region.Key ResponsibilitiesProvide service and support for assigned customers, including...

  • Program Specialist Harm Reduction Specialist

    2 weeks ago

    Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the OpportunityThe Nova Scotia Health Authority is seeking a skilled Program Specialist Harm Reduction to coordinate initiatives and advocate for policy and system change. This role will work with internal and external partners to create supportive social, economic, and physical environments that prevent harm, reduce stigma, and protect and promote...

  • Field Support Specialist

    4 weeks ago

    Nova Scotia, Canada Roche Full time

    About the RoleWe are seeking a highly skilled and customer-focused Field Support Representative to join our team at Roche. As a key member of our front-line support team, you will play a critical role in delivering exceptional service and support to our customers.Key ResponsibilitiesProvide service and support for assigned customers, including...

  • Field Support Specialist

    4 weeks ago

    Nova Scotia, Canada Roche Full time

    About the RoleWe are seeking a highly skilled and customer-focused Field Support Representative to join our team at Roche. As a key member of our front-line support team, you will play a critical role in delivering exceptional service and support to our customers.Key ResponsibilitiesProvide service and support for assigned customers, including...

  • Technical Support Specialist

    1 week ago

    Nova Scotia, Canada Roche Full time

    Job SummaryThe ideal candidate will play a critical role in front-line support for our customers, providing installations, maintenance, and repairs of our customers' instrumentation on-site. This position has a direct impact on patient care and has the ability to change and save lives.Key ResponsibilitiesProvide service and support for assigned...

  • Administrative Support Specialist

    2 weeks ago

    Nova Scotia, Canada Alliance Trade & Commerce Full time

    We are seeking an Administrative Support Specialist to join our team at Alliance Trade & Commerce. The successful candidate will be responsible for scheduling and confirming appointments, answering telephone calls and relaying messages, and ordering office supplies and maintaining inventory.Key ResponsibilitiesScheduling and Coordination: Schedule and...

  • Technical Support Specialist

    2 weeks ago

    Nova Scotia, Canada Roche Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Roche. As a Field Service Representative, you will play a critical role in providing front-line support to our customers, ensuring the smooth operation of our diagnostic equipment.Key ResponsibilitiesProvide service and support for assigned customers, including...

  • Field Support Specialist

    4 weeks ago

    Nova Scotia, Canada Roche Full time

    About the RoleWe are seeking a highly skilled and customer-focused Field Support Representative to join our team at Roche. As a key member of our front-line support team, you will play a critical role in delivering exceptional service and support to our customers.Key ResponsibilitiesProvide service and support for assigned customers, including...

  • Field Support Specialist

    4 weeks ago

    Nova Scotia, Canada Roche Full time

    About the RoleWe are seeking a highly skilled and customer-focused Field Support Representative to join our team at Roche. As a key member of our front-line support team, you will play a critical role in delivering exceptional service and support to our customers.Key ResponsibilitiesProvide service and support for assigned customers, including...

  • Program Specialist Harm Reduction Expert

    2 weeks ago

    Nova Scotia, Canada Nova Scotia Health Authority Full time

    About the OpportunityThe Nova Scotia Health Authority is seeking a highly skilled Program Specialist Harm Reduction to join our team. This is a permanent full-time position, working 75 hours biweekly.The successful candidate will work with internal and external partners to coordinate initiatives that promote health, reduce stigma, and protect and promote...

  • Technical Support Specialist

    4 weeks ago

    Nova Scotia, Canada N. Harris Computer Corporation - CAD Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our SilverBlaze team at N. Harris Computer Corporation - CAD. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers using our software platform.Key ResponsibilitiesProvide timely and...

  • Technical Support Specialist

    4 weeks ago

    Nova Scotia, Canada N. Harris Computer Corporation - CAD Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our SilverBlaze team at N. Harris Computer Corporation - CAD. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers using our software platform.Key ResponsibilitiesProvide timely and...

  • Child and Family Support Specialist

    2 weeks ago

    Nova Scotia, Canada The Government of Nova Scotia Full time

    About Our OpportunityWe are seeking a skilled and compassionate Child and Family Support Specialist to join our team. As a Relief Access Worker, you will be responsible for transporting and supporting children, youth, and parents for family access visits, attendance for appointments, and other miscellaneous transportation needs as requested by the Social...

  • Employment Support Services Specialist

    1 month ago

    Nova Scotia, Canada The Government of Nova Scotia Full time

    About Our OpportunityThe Government of Nova Scotia is seeking a highly skilled and experienced Employment Support Services Specialist to join our team. As an Employment Support Services Specialist, you will play a critical role in providing leadership and direction in the development, planning, interpretation, evaluation, and application of effective...

  • Employment Support Services Specialist

    1 month ago

    Nova Scotia, Canada The Government of Nova Scotia Full time

    About Our OpportunityThe Government of Nova Scotia is seeking a highly skilled and experienced Employment Support Services Specialist to join our team. As an Employment Support Services Specialist, you will play a critical role in providing leadership and direction in the development, planning, interpretation, evaluation, and application of effective...

  • Administrative Support Specialist

    2 weeks ago

    Nova Scotia, Canada Alliance Trade & Commerce Full time

    We are seeking an Administrative Support Specialist to join our team at Alliance Trade & Commerce. In this role, you will be responsible for providing administrative support to our team, including scheduling appointments, answering telephone calls and messages, and maintaining inventory.Key Responsibilities:Schedule and confirm appointmentsAnswer telephone...

  • Program Specialist Harm Reduction Expert

    2 months ago

    Nova Scotia, Canada Nova Scotia Health Authority Full time

    {"h2": "About the Opportunity", "p": "At Nova Scotia Health Authority, we are seeking a skilled Program Specialist to join our team in advancing harm reduction and health promotion initiatives. The successful candidate will work collaboratively with internal and external partners to coordinate projects and initiatives that address the social determinants of...

Program Support Specialist

2 months ago

Nova Scotia, Canada OpusVi Full time

*This position is open throughout Canada, Nova Scotia candidates are preferred*

OpusVi is looking for a Program Support Specialist to join our team. This is a great opportunity to work with prestigious schools to deliver world-class online learning and residency experiences for the U.S. and international healthcare markets.

The Program Support Specialist plays a critical role in ensuring all users are supported throughout the entire lifecycle. Customer satisfaction is a top priority and is achieved by continuous uptime and availability of our systems, quick and thorough resolution of user issues, and an overall above-and-beyond style approach to dealing with our customers.

The Program Support Specialist has great communication skills, demonstrates a willingness to do whatever it takes to solve a problem, and ultimately represents OpusVi in a positive, professional, and helpful manner–always finding ways to wow our customers.

Core Duties:

  • Import and manage user information in LMS, Salesforce, and Impact Dashboard using efficient and scalable data loading techniques
  • Monitor and respond to Support Inbox requests
  • Deploy and monitor surveys and reports
  • Troubleshoot and resolve issues within learning and admin platforms as needed
  • Conduct user training sessions on technical aspects as needed
  • Create user documentation for self-help knowledgebase
  • Conduct quality assurance checks on newly published courses
  • Support other departments, including B2B, product, and marketing teams
  • Manage data and technical projects as assigned
  • Maintain project status and provide regular updates in project management tool
  • Foster user engagement post-course launch
  • Keep supervisor informed of any issues related to the smooth functioning of the program
  • Monitor the awarding of certificates/badges
  • Perform other duties as assigned

Minimum Qualifications:

Education and Experience:

  • Bachelor's degree in Business, Information Technology, or a related field preferred
  • Minimum 3 years of experience in a program support or data analyst role
  • Minimum 2 years of experience working with learning management systems
  • Experience with Salesforce, Explorance Blue, and SQL databases is strongly preferred
  • Knowledge of data loading and SQL is essential
  • Proficient in Microsoft Office and Google Suite

Skills and Abilities:

  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize effectively
  • Exceptional customer service skills
  • Strong problem-solving abilities
  • Eagerness to learn new technologies and adapt to change
  • Solid organizational skills and ability to work independently
  • Availability to work evenings and some weekends, as required

Working Conditions

The above statements outline the nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.

OpusVi is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know.