Senior Analyst, IT Governance, Risk and Controls

3 weeks ago

Mississauga ON, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. Analyst - IT Service Governance. Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., Hybrid and flexible work arrangements
Opportunities to contribute to community causes
What’s it like working as a Senior Analyst, IT Service Governance at Community Trust Company?
Reporting to the Sr Manager - IT GRC, the Sr. Analyst - IT Service Governance will play a key role in monitoring the performance of outsourced IT/Cyber services. The primary objective of this role is to collaborate with internal and external stakeholders to ensure that IT services align with and support the business objectives of our company, while proactively identifying and addressing risks associated with IT service delivery. The incumbent will help design and enhance IT/Cyber service monitoring processes and controls in alignment with enterprise goals and priorities and implement them by working with internal and external stakeholders. The incumbent will work with relevant stakeholders to assess and report on the quality o f IT and cyber services provided by IT service providers and the associated risks and identify opportunities for improvement .
Support Manager IT GRC in designing, implementing and maintaining IT/Cyber service monitoring processes and controls in alignment with the company’s strategic goals, enterprise frameworks, statutory and regulatory requirements, risk appetite and industry best practices
Work with relevant stakeholders to establish IT service objectives, identify gaps, and develop strategies to address them
Collaborate with outsourced IT service providers to establish and maintain service level agreements (SLAs) that meet the company's business objectives
Monitor and assess the quality of IT services provided by vendors to ensure they meet established standards and expectations
Track and analyze key performance indicators (KPIs) related to IT service delivery, identifying areas for improvement and taking corrective actions as necessary
Proactively identify and report on cybersecurity threats/risks posed by technology outsourcing and recommend risk responses
Work with vendor management teams and vendors to implement process improvements and best practices to enhance the quality and efficiency of IT service delivery and risk management
Maintain documentation of IT service quality standards, processes, and performance metrics
Investigate and resolve issues related to IT service quality or performance in a timely manner, escalating issues to management or vendors as needed
Monitor the resilience of IT services and assist in developing exit strategies for vendor contracts, ensuring minimal disruption to business operations in case of service termination
Work with relevant stakeholders to implement Role-Based Access Control (RBAC) and ensure compliance with the least privilege principle to safeguard sensitive data and systems through regular access reviews
Review the IT asset reports provided by IT service providers and maintain CTC’s internal IT asset register
Actively participate in IT/Cyber risk and control assessments
Actively monitor, track, and report on IT projects and initiatives, ensuring alignment with business objectives and timely delivery
So are YOU our next Senior Analyst, IT Service Governance? A university/college degree in information technology, information security or related fields
Minimum 4 years of experience in Information Technology Service Management, preferably within the financial services industry
Strong understanding of ITIL (Information Technology Infrastructure Library) framework and other related best practices.
Experience working with outsourced IT service providers and managing vendor relationships
Experience in defining, reviewing, implementing and monitoring IT Service Level Agreements.
Strong understanding of identity and access management systems and controls
Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

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