Experienced Implementation Analyst

3 weeks ago

Toronto ON, Canada Enable International Full time

About Enable:

Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in struggles to keep up with consumer expectations and increased disputes between partners.

At Enable, we believe in removing barriers between trading partners to create a healthier supply chain — and there’s no better way to do this than with rebates. Rebates drive partner behaviors, while increasing loyalty and trust. They help businesses and their trading partners better understand their data, boost their financial performance, mitigate risks, and drive efficiency and trust. When trading partners can make the best decisions for their businesses, everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.

That’s the core of what we’re doing at Enable: creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.

We're seeking an Experienced Implementation Analyst to join our growing Customer Success team in our Stratford-upon-Avon office. This is a technical, customer-facing role focused on effectively leading onboarding projects to help businesses around the world adopt our product.

You will be:
  • Working with the customer's finance and commercial teams, you will use your problem-solving capabilities to help design and implement a configured software solution which meets the customer's requirements
  • You will be managing projects with multiple internal and external stakeholders to help design & deliver solutions within the software and guide the customer through their testing and adoption phases.
  • As an experienced member of the Customer Success team, you will be a key part in delivering value to customers including onboarding, customer training, help desk support triage, help centre content and new feature roll-outs
We are looking for:
  • Track record of high achievement in your current technical, customer-facing role leading projects
  • Passion for helping customers solve their business problems
  • Effective communicator with strong project management skills
  • Quick learner with a desire to thrive in a fast-changing environment
  • Preferably at least 2 years of experience as a customer-facing implementation analyst, actively leading projects in a fintech or SAAS environment.

Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.

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