Junior Help Desk Analyst to provide tier 1 troubleshooting support through various communicatio[...]

4 weeks ago


Régina SK, Canada S I Systems Full time
Junior Help Desk Analyst to provide tier 1 troubleshooting support through various communication channels.

Our client is looking for a Junior Help Desk Analyst to provide tier 1 troubleshooting support through various communication channels.

Must Have

·3+ Years of Help Desk Analyst experience

·Experience updating Knowledge Bases

·Certificate or diploma in computer science

Nice to Have

·Bilingual

Required Skills:

·Resolving incidents over various communication styles

·Comfortable with a variety of basic software solutions

·Demonstrated ability and willingness to learn new tools

·Familiarity with updating and using a knowledge base

·General knowledge of computer systems, analysis techniques, and ITIL processes

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