Bilingual Disability Claims Administrator

11 hours ago


Toronto ON, Canada Compunnel Inc. Full time

Story Behind the Need
~ Business Group: Day-to-day administrative tasks with a strong customer-driven focus. This team is on the front line, handling a high volume of customer interactions. They receive approximately 300 calls per week with a team of 5 members.


Candidate Value Proposition:

~ The successful candidate will have the opportunity to work with a strong team and provide valuable assistance to members and clients.


Job Description:


Summary:

The main function of a Disability Administrator is to provide high-level administrative support by conducting research, handling information requests, and performing clerical functions.

Job Responsibilities:

Supporting Disability Case Managers with various tasks.
Providing front-line customer service via telephone.
Managing administrative duties and following up with claimants for disability paperwork.

Typical Day in Role:

Providing bilingual support for four phone lines.
Setting up new claims and maintaining outstanding documents for the claims.
Following up on outstanding documents for managers.

Candidate Requirements/Must Have Skills:

Bilingual – fluent read/write/oral in French and English
Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
Ability to work independently and manage one's time.
Ability to keep information organized and confidential.
Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint.

Education/Experience:

~1-4+ years’ experience in admin/customer service role


Education:
High school diploma or GED required.



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