IT Support Analyst

2 weeks ago

Ontario, Canada FSET Inc Full time

The IT Support Analyst position is a permanent full-time job opportunity. This role is client-focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will be key in supporting our clients. This position is aimed at Service (Help) Desk (2+ years in a similar role) individuals looking for an IT career with a bright future and growth opportunity. Under the supervision of the Service Desk Manager, the successful candidate will join the FSET Managed Service Provider team.

RELOCATION REQUIRED
In this role the IT Support Analyst must be available to go onsite where necessary to work with our clients and their employees.

RESPONSIBILITIES

  • Provide technical support to end users onsite and remotely, including Desktop, Laptop, VOIP phone systems, applications and network devices.
  • Manage service support requests in line with Service Level Agreements (SLAs).
  • Monitor and update the service ticketing system for assigned tickets and assigned locations and/or projects.
  • As needed, prepare and provide support documentation, including user and group training.
  • Promote and adhere to FSET information security policies, standards and procedures.
  • Perform other related duties as assigned.
  • Strive for excellence in customer service in line with FSET values and expectations.

QUALIFICATIONS & SKILLS

  • A college diploma in computer science or equivalent degree.
  • The ability to support desktops, laptops, printers, network devices, and peripherals.
  • Excellent working knowledge of MS Office 365 suite of applications.
  • Excellent working knowledge of Azure Active Directory (AAD) and Network Administration.
  • Sound understanding of the TCP/IP suite of protocols.
  • Understanding of leading virtualization technologies.
  • Microsoft MS-900/AZ-900/SC-900 and Network+ certifications or equivalent an asset.
  • Excellent verbal and written communication skills are necessary.
  • The candidate must effectively work in an organized, efficient, neat manner; attention to detail is necessary.
  • Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and capable of working reliably and responsibly both independently and in a team environment.
  • 3+ years experience in a similar role.
  • Hold a valid Class G driver’s license.
  • Ability to work in a fast-paced environment under pressure.
  • Possess good dexterity and physical fitness; ability to kneel, bend, and work in areas with restricted or limited movement.
  • Ability to communicate with the public and fellow employees courteously and tactfully with a commitment to maintaining strong customer service.
  • Flexibility to work variable hours and overtime as needed; days, evenings, weekends, and statutory holidays as needed.
  • Available for occasional travel to other cities as required.
  • Criminal record check; enhanced reliability security clearance.
  • Must be eligible to work in Canada.
  • Dental care
  • Disability insurance
  • Employee Assistance Program (EAP)
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Language Requirement:

Native/Fluent English
French not required but considered an asset.


Schedule:

  • 4 DAY WORK WEEK*
  • 8 Hour Day Shift
  • Rotational On Call
#J-18808-Ljbffr

  • Applications Support Analyst

    1 week ago

    Ontario, Canada Discovered Intelligence Inc. Full time

    Discovered Intelligence Inc. is a data intelligence services and solutions provider, specializing in data observability and security platforms. Established in 2013, the company is headquartered in Toronto, Canada, and serves clients across North America and Europe. We are dedicated to helping enterprises gain superior levels of intelligence, security, and...

  • Test Leader ou Quality Analyst F/H

    2 weeks ago

    Ontario, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Lead IT Test Automation QA Analyst for a 12-month contract with its Ottawa-based customer. Remote Security Requirement Analyze, design, propose, recommend, and implement improvements to our existing QA test processes Facilitate discussions on new testing tool chain technologies, and automation practices Work on...

  • Lead, Test Automation QA Analyst

    2 weeks ago

    Ontario, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Lead IT Test Automation QA Analyst for a 12-month contract with its Ottawa-based customer. Work Location Remote Security Requirement Must be eligible for a Government of Canada Reliability Clearance. Key Tasks Analyze, design, propose, recommend, and implement improvements to our existing QA test processes Facilitate...

  • Lead, Test Automation QA Analyst

    2 weeks ago

    Ontario, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Lead IT Test Automation QA Analyst for a 12-month contract with its Ottawa-based customer. Work LocationRemote Security RequirementMust be eligible for a Government of Canada Reliability Clearance. Key TasksAnalyze, design, propose, recommend, and implement improvements to our existing QA test processesFacilitate discussions...

  • Lead, Test Automation QA Analyst

    2 weeks ago

    Ontario, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Lead IT Test Automation QA Analyst for a 12-month contract with its Ottawa-based customer. Work Location Remote Security Requirement Must be eligible for a Government of Canada Reliability Clearance. Key Tasks Analyze, design, propose, recommend, and implement improvements to our existing QA test processes...

  • Lead, Test Automation QA Analyst

    2 weeks ago

    Ontario, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Lead IT Test Automation QA Analyst for a 12-month contract with its Ottawa-based customer. Work LocationRemote Security RequirementMust be eligible for a Government of Canada Reliability Clearance. Key TasksAnalyze, design, propose, recommend, and implement improvements to our existing QA test processesFacilitate discussions...

  • Analyst - Decision Support

    19 hours ago

    Ontario, Canada Orilla Soldiers' Memorial Hospital Full time

    Reporting to the Manager, Decision Support, the Decision Support Analyst is responsible for designing, developing, distributing, interpreting and analyzing data-based reports, performance indicators and metrics to measure COHT, organizational and service provider performance on both a regular and ad hoc basis to support evidence-informed decision making,...

  • Business System Analyst

    20 hours ago

    Toronto, Ontario, Ontario, Canada Atlantis IT Group Full time

    Role: Business System Analyst / Business AnalystLocation: TORONTO, ONDuration - Long Term Job Description1. Must have experience in Local Banking 2. Must Have Experience IN SQL Queries 3. Strong Knowledge in, MS Office, SharePoint, Service Now, JIRA and Confluence applications4. Knowledge of project intake, documentation, testing and high-level plans5....

  • Trade Solutions

    4 weeks ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a big 5 bank, has a need for a Trade Solutions & Support Analyst. The role is hybrid in office in Toronto with the possibility of extension and conversion. Responsibilities include: Provides support and delivers operational processes to ensure timely and accurate processing of securities and trade transactions are booked correctly in...

  • Business Analyst

    4 weeks ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a top 5 banking client in Canada, is looking for a Business Analyst with strong operational experiencein trade support. This is an initial 6-month contract, with high possibility of extension/conversion. **This role is hybrid with 1-2 days in the office** Responsibilities: An ideal Candidate will be responsible for, but not limited to: ...

  • Business Intelligence, Senior Analyst

    4 weeks ago

    Ontario, Canada Home and Community Care Support Services Full time

    Job Description CARE AND BE CARED FOR – THIS IS YOUR HOME Are you a collaborative Business Intelligence professional with expertise in multiple business intelligence tools and methodologies? Do you enjoy analyzing and refining operational processes to improve efficiency? Are you passionate about exceptional health care and driven by a desire to help...

  • Analyste numérique

    4 weeks ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a Digital Analyst I to fill a 12-month contract located in Toronto. As a Digital Analyst I your duties will include but not be limited to: Creating reports to ascertain effectiveness and provide insights on digital initiatives to various customer solution teams Supporting team members...

  • Financial Analyst

    1 week ago

    Ontario, Canada Talentworld Full time

    3 weeks ago Be among the first 25 applicants TalentWorld is recruiting a Financial Analyst for our client located in Guelph. As a Financial Analys t you will ensure accurate and timely completion of all month end reporting requirements and other ad hoc analysis as per requested, in addition to supporting the director of finance with the day to day and...

  • Senior Analyst

    4 weeks ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a top 5 bank, is looking for a Senior Analyst for a 12-month contract located in Toronto. This is an excellent opportunity for a Senior Analyst with a financial services background. As a Senior Analyst your duties will include but not be limited to: Analyzing information to identify marketing campaign opportunities Supporting...

  • Compliance Analyst

    4 weeks ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a top 5 bank in Canada,is looking for a Compliance Analyst for a 6-month contract located in Toronto. This is an excellent opportunity for a Compliance Analyst with a financial services background As a Compliance Analyst your duties will include but not be limited to: Reviewing and responding to inquiries and provide support to compliance...

  • Digital Product Analyst

    1 week ago

    Ontario, Canada Epsilon Solutions Ltd. Full time

    Role : Digital Product Analyst Remote 6-12 Months Video Interview Job Description The Digital Product Analyst will work closely with the Digital Product Management team and Business Product Owners to assist with the development and maintenance of multiple digital product journeys for customer. This individual will be responsible for supporting...

  • Monitoring and Evaluation Analyst

    3 weeks ago

    Ontario, Canada Canadian Partnership for Women and Children Full time

    The International Development Institute (IDI) manages a portfolio of international development projects around the world. The Monitoring and Evaluation (M&E) Analyst will form an integral part of the IDI project teams, driving the design and implementation of the M&E strategy across all program portfolios and activities. Reporting to the Director IDI, the...

  • IT Support Analyst

    4 weeks ago

    Ontario, Canada Vosyn Full time

    Company Overview: At Vosyn, we explore the captivating world of Artificial Intelligence, creating innovations and launching groundbreaking projects across various domains. We are passionate about nurturing flexibility, continuous enhancement, and solution-driven strategies. Currently, we are on the cusp of a momentous IPO initiative, the birth of a true...

  • Financial Analyst

    4 weeks ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large insurance company, is looking for a Financial Analyst - Senior for a 6-month contract located in Toronto. This is an excellent opportunity for a Financial Analyst - Senior with a financial services background As a Financial Analyst - Senior your duties will include but not be limited to: Completing all DOE accounting and...

  • Treasury Analyst III

    4 weeks ago

    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a Treasury Analyst III for a 12-month contract located in Toronto. This is an excellent opportunity for Treasury Analyst III with a financial services background As a Treasury Analyst III your duties will include but note be limited to: Supporting different efforts in the capacity of business...