Director of Service
3 weeks ago
We are seeking an accomplished Practice Leader with experience and expertise enabling them to oversee multiple geographically dispersed teams responsible for delivering Client End User Computing, Workstation as a Service (WaaS) and Workplace Support. In this pivotal role, you will be responsible for ensuring strict compliance to contractual terms, meticulous adherence to SLAs, and driving continuous improvement through a variety of digital channels and cutting-edge technologies. Your mission will be to elevate the customer experience to unparalleled levels of service and support excellence.
Head of Managed Services
Fulltime / Permanent
Travel: Ability to travel (~10% of time) to client sites and Fujitsu locations within US & Canada as needed.
Reporting to the Head of Managed Services, the Director of End User Computing and Workplace Services will act as Practice Leader overseeing multiple geographically dispersed teams responsible for delivering Client End User Computing, Workstation as a Service (WaaS) and Workplace Support.
In this pivotal role, you will be responsible for ensuring strict compliance to contractual terms, meticulous adherence to SLAs, and driving continuous improvement through a variety of digital channels and cutting-edge technologies.
This role will require10+ years' experience delivering high-quality, customer-focused Workstations as a Service (WaaS) & Workplace Support outsourcing.
The candidate must demonstrate a deep understanding of Profit/Loss and cost management with a passion for operational efficiency.
In this visionary role you will be a key member of Fujitsu's Global Work Life Shift Board with intent to drive innovation, implement strategies, end-to-end governance and efficiencies based on Fujitsu's Global framework, ITIL principles, LEAN methodologies and Fujitsu's Sense & Respond.
Lead, coach, and grow End User Computing, WaaS & Workplace Support teams located across various locations in the US, Canada, Mexico, and Global Delivery Centers.
Responsible for day-to-day operations of service delivery of End User Compute, Workstation as a Service (WaaS) & Workplace Support, both on & offshore.
Key Performance Indicators: * Customer Satisfaction
Quality of Delivery
P&L performance to plan.
Lead a large team of employees, contractors, and offshore resources.
Ability to adapt global initiatives taking into consideration all aspects of the environment and local delivery needs.
Travel as needed, (~10% of time), to client sites and Fujitsu locations within US & Canada
Maintain operational responsibility and complete accountability for planning, forecasting, budgeting, and financial results of the services you deliver
Manage costs on tools, licenses, and resource spending, reducing redundancy and minimizing spend
Deep understanding of the service line financials (revenue, cost, margin), including underlying components that drive margin growth/decline
Lead team efficiency, repeatability, and contribution to documentation in support of processes used by both the End User Compute, WaaS & Workplace Support Teams, promoting continuous improvement (Sense & Respond)
Manage process governance across all End User Compute, Workstation as a Service & Workplace Support by adhering to Incident and Script Management.
Support presales with new opportunities
Work with other regional and global leaders in Managed Services, Delivery, Finance and Sales organizations to ensure that services and associated standard SLAs, are well defined, documented and maintained, and can be both architected and delivered in a consistent, well understood way with alignment to Global standards and framework.
Quality of Delivery
~ Act as the “face of the service” to the Delivery organization and customers, participating in customer reviews, workshops and pursuits as appropriate.
Fully accountable and responsible for delivering services to SLAs defined in customer contracts, backed up with service reports.
Deliver high quality, constantly evolving, excellent services to all our customers - Maintain Customer Satisfaction.
Ensure talent development for critical skills, exercise people management, attrition, retention, & satisfaction
10+ years' experience delivering high-quality customer-focused workstations as a Service & Workplace Support outsourcing.
~5+ years' experience with P&L management in a leadership role
~ Proven track record of developing, understanding, and managing costs and service levels in a customer-focused operational environment.
~ Proven track record of building, managing, and transforming organizations that deliver business and technical solutions and services to meet customer financial and operational objectives.
~ Required English (written and spoken) proficiency, additional languages will be considered a plus.
~ Must have demonstrable skills in operations, oral and written communication, and have a strong presence in front of executive-level audiences.
~ Fujitsu is the leading Japanese information and communication Technology Company and a leading provider of IT products and services including hardware, software, networking and business solutions to customers in more than 100 countries. At Fujitsu, you will find a dynamic work environment with multidisciplinary teams involved in stimulating projects. Our commitment to diversity and equity:
At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every member of the Fujitsu Group. We embrace diversity and equal opportunity. Qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or orientation, sexual orientation, national origin, genetics, disability, age or veteran status.
-
Director of Human Resources
4 weeks ago
Edmonton, AB, Canada Government of Alberta Full timeJob Information Job Requisition ID: 58554 Scope: Open Competition Closing Date: May 30, 2024 Job Title: Director of Human Resources Classification: Senior Manager Zone 1 (SM1) Ministry: Office of the Child & Youth Advocate Location: Edmonton Full or Part-time: Full-time Hours of Work: 36.25 hours per week About Us The Office...
-
Assistant Director, Legal Services
6 days ago
Edmonton, Canada Government of Alberta Full timeRole Responsibilities Are you interested in advising on workplace and other legal issues while a leading a cohesive and collaborative team of lawyers? Alberta Justice - Legal Services Division - has an Assistant Director opportunity with the Jobs and Immigration Legal Team in Edmonton. Reporting to the Director of the Justice and Public Safety and...
-
Director (remote)
4 weeks ago
Edmonton, AB, Canada University of Alberta Full timePosition Type Full Time Description This position is excluded from the bargaining unit. In accordance with the Handbook of Employment for Management and Professional Staff (Excluded) , this full-time continuing position offers a comprehensive benefits package that can be viewed on our Benefits Overview page and annual salary range which will be...
-
Assistant Director, Legal Services
5 days ago
Edmonton, Canada Government of Alberta Full time**Job Information** Job Requisition ID: 59453 Ministry: Justice Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: June 20, 2024 Classification: Civil Crown Counsel 4 **Salary**: $7826.61 - $8608.77 bi-weekly ($204,274.52 - $224,688.90) Justice, Legal...
-
Director, Corporate Services and Finance
4 weeks ago
, AB, Canada Municipal District of Fairview No. 136 Full timeThe Municipal District of Fairview No. 136 is recruiting a Director, Corporate Services and Finance. Reporting to the Chief Administrative Officer (CAO), the Director, Corporate Services and Finance is responsible for the direction and oversight of financial and corporate operations of the Municipal
-
Director, Corporate Services
1 month ago
Edmonton, Canada College of Physicians & Surgeons of Alberta Full timeAs the **Director, Corporate Services**, you will play a key role in ensuring accurate financial reporting and adherence to generally accepted accounting principles (GAAP), the Canadian accounting standards for non-for-profit organizations (ASNPO) and company policy to allow for clear financial information and assist in decision making to improve financial...
-
Director, Service Experience and Delivery
3 weeks ago
Edmonton, Canada City of Edmonton Full time**Job Number**:49665** **The Role**: As the Director of Service Experience and Delivery reporting directly to the Branch Manager of Service Innovation & Performance, you'll lead the charge in redefining how the City of Edmonton delivers its services. You will lead a team to ensure that the services that the City offers are not just efficient and effective,...
-
Director of Community Inclusion
3 weeks ago
Edmonton, AB, Canada University of Alberta Full time €83,998 - €139,998This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA). In accordance with the , this full-time continuing position offers a comprehensive benefits package found on our and annual salary range of $83,998 to $139,998. Location - This role is hybrid with a mix of remote and in-person work at Enterprise...
-
Operations Director, China Institute
3 weeks ago
Edmonton, AB, Canada University of Alberta Full time €82,113 - €136,149Operations Director, China Institute Competition 951 Apply Department Provost & Vice-President (Academic) - China Institute Salary range $82,113 to $136,149 Posted date May 17, 2024 Closing date May 24, 2024 Position Type Full Time Description This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA)....
-
Director of Protective Services
2 months ago
Peace River, AB, Canada Town of Peace River Full timeReporting to the Chief Administrative Officer, the Director of Protective Services will plan and oversee the department’s direction, building on a team that is committed to safety, education, and professional response in the areas of municipal enforcement, fire, flood recovery, emergency management, and risk management. This role guides the department...
-
Director, Enterprise Partnerships
3 weeks ago
Edmonton, AB, Canada University of Alberta Full time €83,998 - €139,998Description This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA). In accordance with the , this full-time continuing position offers a comprehensive benefits package found on our and annual salary range of $83,998 to $139,998. Location - This role is hybrid with a mix of remote and in-person work at...
-
Director, HR Strategic Services
2 days ago
Edmonton, Canada City of Edmonton Full time**Job Number**:49221** **The Role**: This position resides within the Employee and Legal Services Division, and as a senior leader, the incumbent is responsible for supporting the organization to become a modern municipal corporation with a special focus on competency, leadership and culture. The business model advances integration, modernization and...
-
Director
2 months ago
Edmonton, Canada Government of Alberta Full time**Job Information** Job Requisition ID: 56031 Ministry: Children and Family Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Closing Date: April 15, 2024 Classification: Senior Manager Zone 2 **Salary**: $4,149.76 to $5,269.59 bi-weekly ($108,308 to $137,536 /...
-
finance and administration director
4 weeks ago
Edmonton, AB, Canada College of Physicians & Surgeons of Alberta Full timefinance and administration director Verified Location Edmonton , AB Remote work available Salary 166,000 annually / 40 hours per week Terms of employment Permanent employment Full time Day Start date Starts as soon as possible Verified Source Job Bank #2911338 Education Experience 5 years or more Responsibilities Tasks Co-ordinate administrative...
-
Director, HRHSE Health, Safety and Environment
3 weeks ago
Edmonton, AB, Canada University of Alberta Full timeDescription This position is excluded from the bargaining unit. In accordance with the , this full-time continuing position offers a comprehensive benefits package that can be viewed on our and annual salary which will be commensurate with qualifications. Location - Work primarily takes place at North Campus and Enterprise Square, Edmonton ...
-
Executive Director, Medical Services
4 weeks ago
Edmonton, AB, Canada Alberta Innovates Full timeExecutive Director, Human Resources Alberta Innovates (AI) is seeking an Executive Director, Human Resources responsible to develop and execute the corporate human resource management strategies and operations to support the realization of organizational strategic priorities, ensuring services are delivered effectively and efficiently in accordance...
-
Temporary Director of Care
1 month ago
Edmonton, AB, Canada Catholic Social Services of Alberta Full timeTHE ORGANIZATION Our client, Catholic Social Services (CSS) is an agency guided by faith to care for and bring hope to people in need with humility, compassion, and respect. Catholic Social Services carries out their mission with compassion and competence and in accordance with the social teachings of the Catholic Church. They welcome and celebrate the...
-
Temporary Director of Care
4 weeks ago
Edmonton, AB, Canada Catholic Social Services of Alberta Full timeTHE ORGANIZATION Our client, Catholic Social Services (CSS) is an agency guided by faith to care for and bring hope to people in need with humility, compassion, and respect. Catholic Social Services carries out their mission with compassion and competence and in accordance with the social teachings of the Catholic Church. They welcome and celebrate the...
-
hospital executive director
4 weeks ago
Edmonton, AB, Canada College of Physicians & Surgeons of Alberta Full timeLocation Edmonton , AB Remote work available Salary 306,170 annually / 40 hours per week Terms of employment Permanent employment Full time Day Start date Starts as soon as2024-09-03 Verified Source Job Bank #2911454 Overview Education Experience 5 years or more Responsibilities Tasks Allocate material, human and financial resources to implement...
-
Edmonton, Canada Government of Alberta Full time**Job Information** Job Requisition ID: 50589 Ministry: Service Alberta and Red Tape Reduction Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: February 29, 2024 Classification: Management Manager Zone 2 (M41Z2) **Salary**: $3,147.32 to $ 4,235.37...
