Customer Service Representative

3 weeks ago


Régina SK, Canada Mauser Full time

Responsibilities:

  • Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
  • Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
  • Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
  • Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members
  • Submit Delivery Receipts for billing after shipment. Prepare Credit Memo’s for any customer issues as needed
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items
  • Performs other duties as assigned

Requirements:

  • Associate or Bachelor’s Degree preferred but not required
  • 1-3 years’ customer service experience required
  • Microsoft Office Suite – basic to above-average computer skills including Excel
  • Ability to perform basic quantitative skills required & CRM experience preferred
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills
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