General Manager/Permanent Full-Time
1 month ago
Our client is large, publicly traded software company with operations in 35+ countries world wide.
They specialize in the acquisition, improvement and management of various B2B & SaaS related across a wide range of industries.
Type: Full Time - Permanent
Start Date: ASAP
Our client is seeking a new General Manager to lead the business through a new chapter of strategic direction and execution. The leader is accountable for all aspects of the day to day running of the business including reporting regularly on the performance of the business to group at least quarterly, if not more frequent if required. We are looking for a candidate who is ready to take the next step in his or her career to run a SaaS software company with ~25 employees. The priority will be to profitably grow the company's revenue and market position. Manage several departmental teams (sales & marketing, customer service, professional services, software development, product management, finance and Human Resources)
Generate, maintain and review with management, annual, quarterly and monthly revenue statistics (leading and lagging indicators) on financial statistics, productivity rates, customer satisfaction trends and overall improvement trends.
Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery
Identify and communicate risks and issues and action on remediation and mitigation plans
Become a subject matter expert on the market, the product, and the competition
Expert knowledge and success in software sales, marketing, technical delivery, customer care, customer success, product or development strategies, as well as strong business acumen
Prior experience working with leading retail companies in North America
Ability to think creatively and strategically about new bookings, value wedge, customer, market, and business issues; Demonstrated ability to play a role in high-level projects that have an impact on the company's future direction
Proven ability to manage geographically dispersed/remote teams
Leadership Qualities
Passionate about building and maintaining a positive company culture
Enjoys talent development and building high performing teams
Occasional domestic and international travel may occur.
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