Bilingual Patient Care Coordinator

1 month ago

Mississauga ON, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Contract Duration: Until October 4th, 2024
The Patient Care Coordinator will be responsible for the timely enrollment of the patient into the Patient Support Program
Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
Process documents supporting the patient's care, including infusion reports, lab results, copays
Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.
Experience in the healthcare, pharmaceutical or insurance industry would be an asset
Comfortable working in a contact center environment
Proficient in Microsoft Office applications (Word/Excel)
Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible
McKesson touche la vie des patients en œuvrant dans pratiquement tous les aspects des soins de santé dans le but d’améliorer la santé en général. L’entreprise propose plus de 35000produits dans 12centres de distribution et assure la distribution à 6300pharmacies de détail, 1350hôpitaux, centres de soins de longue durée, cliniques et établissements partout au Canada. Elle a automatisé 2500pharmacies de détail et distribue chaque année plus de 100millions de doses de médicaments grâce à ses solutions d’automation.
Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et à la sécurité des soins de santé au profit de tous. Chez McKesson Canada, vous nous aiderez à accomplir notre mission: améliorer la vie des gens et faire progresser les soins de santé. Le spécialiste des services aux patients fait partie intégrante de l’équipe des Services aux patients et est responsable de la coordination et de la prestation des services liés aux programmes de soutien aux patients offerts par les Services spécialisés McKesson. Ce poste nécessite des interactions avec les patients, les compagnies d’assurance, les pharmacies, les médecins et d’autres professionnels de la santé (PS) pour explorer et obtenir une couverture pour le médicament prescrit ainsi que la gestion des cas des patients.
Le spécialiste des services aux patients sera responsable de l’inscription en temps opportun du patient au programme de soutien aux patients
Documents de processus à l’appui des soins du patient, y compris les rapports de perfusion, les résultats de laboratoire et les quotes-parts
Participer et assister aux activités d’amélioration continue du service lié aux processus, à la qualité, à la formation, etc.
Maintenir les niveaux de service dans la gestion des cas, y compris les taux de réponse par téléphone et le délai avant le premier contact avec le patient
Événements indésirables signalés dans les vingt-quatre heures suivant la réception et tout autre indicateur clé de performance établi comme niveau du programme
Effectuer la saisie de données, répondre aux appels entrants, passer des appels sortants, gérer les logiciels de courriel et de télécopie et exercer des fonctions administratives générales, y compris la télécopie et le classement
Avoir une expérience dans le secteur des soins de santé, des produits pharmaceutiques ou de l’assurance est un atout
Maîtrise des applications Microsoft Office (Word/Excel)
Flexibilité dans la rotation du travail ou la variété des heures de travail (les heures d’ouverture sont de 8h à 20h du lundi au vendredi)
Le titulaire de ce poste fournira un soutien quotidien aux clients internes et/ou externes à l’extérieur du Québec et/ou des États-Unis. Par conséquent, il/elle doit maîtriser l’anglais parlé et écrit. Veuillez noter que le nombre de postes nécessitant des compétences en anglais a été limité dans la mesure du possible.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.
McKesson is an equal opportunity employer and values diversity in its workforce. The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
Current employees must apply through internal career site.

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