Patient Care Coordinator

3 weeks ago

Mississauga, Canada Clearpoint Health Network Inc. Full time

**WHO WE ARE**:
Surgical Solutions Network, a division of Clearpoint Health Network, is committed to providing managed care at every step of your surgical journey. Our network of independent surgical centres and board-certified physicians, all leaders in their fields and certified by the Royal College of Physicians and Surgeons of Canada, work together to provide an unmatched continuity of care for improved patient outcomes.

As the Patient Care Coordinator, you arrange patient surgeries and manage the administrative requirements. You serve as a liaison between patients and medical staff throughout the entire process.

**WHO YOU ARE**:
You are a well organized, very efficient and resourceful individual who can work independently with mínimal supervision.

You are an independent thinker who makes good judgements and manage unpredictable matters.

Your time management skills are impeccable and do not falter during high stress situations.

**JOB PURPOSE**:
You will manage the pre-operative logistics for two surgeons whose clients are scheduled for surgery including liaising with clinicians and the surgical facility to facilitate an efficient patient experience.

You will provide advanced support to the Director of Operations in a fast-paced environment that requires a flawless work ethic and ability to multi-task a multitude of complex projects.

**KEY RESPONSIBILITIES**:

- Identifies and resolves client concerns with urgency and good judgment to provide continuity of care including fulfilling any requests received from clients.
- Maintains privileged and highly confidential information involving client care.
- Conducts quarterly reviews pertaining to client processes, existing client files and internal protocols with employees that govern the highest ethical performance of the clinic.
- Acts as a custodian of client standard forms and records - maintaining an effective document management procedure.
- Prepares reports, presentations and documents
- Manages the Medical Director’s dictations for consultation and surgeries ensuring they are sent to the family physicians in a timely manner.
- Extensive calendar management - ensuring appointments / project deadlines are up to date; ensuring the Director of Operations is on time and reminders are sent if required
- Support the execution of small and large scale critical projects.
- Acts as an effective change agent by monitoring existing processes within the Client Services department including recommendations of new protocols if required. Advocates for a working environment where continuous process improvement is a focus.
- Actively participates in all required meetings by summarizing key learnings and identifying trends pertinent to patient care and outcomes.
- Play a critical role in the Administration team

**WHAT YOU BRING**:

- Minimum University graduate or equivalent
- Minimum 3 years of medical administrative experience is preferred
- Experience in working with robust CRMs and/or electronic medical records (EMRs)
- High attention to detail and high level of accuracy
- Strong organization skills and ability to handle multiple demands by prioritizing effectively and respecting deadlines
- Demonstrate logical and ethical decision making abilities
- Excellent aptitude for interpersonal relations combined with an ability to interact with all levels of management and peers in a professional and efficient manner
- Strong analytical skills and intuitive grasp of data
- Proficient in advanced MS Office software and customer service related technology platforms

**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code**.

**Experience**: Required
- 3 year(s): Medical administrative experience

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