Manager, Community Services

1 month ago


Montréal QC, Canada Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. And as you help us create a better world, we will help you build your own intellectual firepower. In this role, person will follow a process to oversee the Major Incident Management process. This person will coordinate between IT Infra & application departments to ensure the timely resolution of major incidents, follow a detailed process of problem management and, resolution management.

Will make independent decisions regarding new processes and procedures for the Major Incident Management process.

This role is work from office.

Designs and continuously improves documented procedures for Major Incident Management.
Leads Major Incident Management bridge calls, ensures prompt action on behalf of all teams involved.
Make recommendations to management regarding improvements, and concerns.
Deliver high-quality incident management and problem management for any high severity issues.
Drive reduction in Mean Time to Repair (MTTR) by improving incident and problem management processes.
Drive Incident Manager training materials and execute training programs.
Bachelor's degree in information technology, engineering, or a related field.
~8+ yrs experience working in IT service management, being IM or a similar role. Ability to analyse a high volume of technical data and work in a fast-paced environment.
~ Experience leading teams to support meeting a contractual service level agreement ITSM experience, especially with Problem, Change, and Incident Management



  • Montréal, QC, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...


  • Montréal, QC, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...


  • Montréal, QC, Canada Fuze Logistics Services Inc Full time

    Account Manager - Montreal Office Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We are seeking a dynamic Account Manager who can skillfully provide solutions, creatively...


  • Montréal, QC, Canada Fuze Logistics Services Inc Full time

    Account Manager - Montreal OfficeFuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.We are seeking a dynamic Account Manager who can skillfully provide solutions, creatively solve...


  • Montréal, QC, Canada Canadian National Railway Full time

    Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. His / Her primary role...


  • Montréal, QC, Canada Canadian National Railway Full time

    Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. His / Her primary role...


  • Montréal, Canada St Antoine Community Centre Full time

    **ITMAV COMMUNITY WORKER** DOC#JD-107 **CONDITIONS** Job classification Full time : 35h/week Supervised by Assistant to the Center Director **DESCRIPTION** The ITMAV Community worker’s mandate is to visit places frequented by seniors (metro, coffee shops, malls, etc.) and identify those in need of assistance. Promote and provide information to...


  • Montréal, QC, Canada Coco Net Full time

    AIDS Community Care Montreal (ACCM) is looking for a One-one Support Services Coordinator to join the Support Services Department! ACCM is the only English-speaking community organization that offers prevention and support services to people living with or affected by HIV and/or hepatitis C in Quebec. We work in collaboration with our many communities to...


  • Montréal, QC, Canada Tata Consultancy Services Full time

    TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...


  • Montréal, QC, Canada Tata Consultancy Services Full time

    TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that...


  • Montréal, QC, Canada Summit Search Group Full time

    About Our Client: Our client is a leading global law firm. Hybrid - 2 days a week in office. Our client is hiring a passionate inclusion, diversity and equity (IDE) professional that will help advance, promote and measure internal and external IDE progress. Working closely with the National IDEA Council, Talent leaders and reporting to the Canada...

  • Community Manager

    1 month ago


    Montréal, Canada Vosker Full time

    **Company Description** VOSKER**, North America's leader in remote area surveillance. Every day, we take pride in helping our customers keep an eye on what really matters to them by developing solar-powered, cell-connected cameras on our exclusive platform. In a few words at VOSKER; **We are efficient, we think differently, and we take care of our people**...

  • Community Manager

    2 days ago


    Montréal, Canada Ubisoft Full time

    **Company Description** Ubisoft’s 21,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...

  • Community Manager

    4 weeks ago


    Montréal, Canada DON'T NOD Montréal Full time

    Company Description DON’T NOD is an independent publisher and developer, based in Paris and Montreal, creating original narrative games in the adventure (_Life is Strange_, _Tell Me Why_, _Twin Mirror_), RPG (_Vampyr_), and action (_Remember Me_) genres. The studio is internationally renowned for unique narrative experiences with engaging stories and...


  • Montréal, QC, Canada Charton-Hobbs, Inc. Full time

    National Communication and influence manager Mat leave cover: 12 months contract Start date: Mid-June, 2024 ABOUT US AND ABOUT YOU About Moët Hennessy Our Maisons (Veuve Clicquot, Moët & Chandon, Dom Pérignon, Armand de Brignac, Ruinart, Krug, Chandon Garden Spritz, Estates & Wines, Hennessy, Glenmorangie, Ardbeg, Volcan De Mi Tierra, Belvedere...

  • Community Animator

    1 month ago


    Montréal, Canada Black Community Resource Centre (BCRC) Full time

    **Company Description** BCRC is a growing, resource-based organization that strengthens community capacity by providing professional support to organizations and individuals in need. The Centre is committed to helping visible minority youth rekindle their dreams and achieve their full potential. We provide and implement professional innovative support...


  • Montréal, QC, Canada Air Liquide Full time

    The main object and purpose of this position is to establish and provide efficient and optimal management of the Distribution Centre’s logistics activities and material resources required to ensure operations efficiency in the best possible delays and quality and safety conditions, while respecting ALC’s procedures. Supervises the non-bulk flee t:...

  • Account Manager

    5 days ago


    Montréal, QC, Canada Fuze Logistics Services Inc Full time

    Account Manager - Montreal Office Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We are seeking a dynamic Account Manager who can skillfully provide solutions, creatively solve...

  • Account Manager

    5 days ago


    Montréal, QC, Canada Fuze Logistics Services Inc Full time

    Account Manager - Montreal Office Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally. We are seeking a dynamic Account Manager who can skillfully provide solutions, creatively solve...

  • Service Manager

    6 days ago


    Montréal, QC, Canada Cintas Full time

    Select how often (in days) to receive an alert: Title: Service Manager Location: Montreal, QC, CA, H1Z 4J3 Requisition Number : 163966 Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team;...