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Administration Assistant

4 hours ago

Ottawa ON, Canada Ontario Health atHome Full time

CARE AND BE CARED FOR – THIS IS YOUR HOME
As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.
By applying your health care administrative support experience – you will have the opportunity to play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Reporting to the Manager, Patient Services, the Team Assistant assists Care Coordination staff with operational functions providing administrative and clerical support within an assigned team
The Team Assistant provides information and referrals and demonstrates a high level of client service to the Ontario Health atHome Champlain staff, families, service providers and the general public ensuring that they feel heard, understood and confident of follow-up.
Receives and initiates incoming and outgoing telephone calls
Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required.
completing entry of all required information (ie scanning and data entry)
accessing the client information system for information as required
Listens to and documents in client file, Care Coordinators' voice mail and, in accordance with established guidelines, takes and relays messages, refers calls, and arranges for decreases in services and collection of equipment.
Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines.
Updates client files by entering information which corresponds to standardized pathways or as per Care Coordinator direction
Liaises with staff, care providers, clients and pharmacies regarding confirmation of dates, deliveries, discrepancies and delays of supplies, increases, decreases and discharges in service and takes appropriate clerical action, in accordance with established guidelines.
Assists with projects or initiatives related to job responsibilities, participates in orientation and committees, and performs other related duties, as requested by their Manager.
Length of Temporary Assignment: July 3, 2026
Office Location: Labelle, Pembroke, Cornwall
High school graduation diploma plus,
Successful completion 1 year Community College diploma in either Office Administration,
Business, Health Administration or equivalent program
Minimum 18 months previous experience in similar customer service or related position in the health, social or business administration fields.
Demonstrated knowledge of office procedures including filing and record maintenance and operation of telephone systems and office equipment
Demonstrated proficiency in the use of a variety of computer software applications including e-mail and the internet
Flexible and adaptable with effective problem solving skills
Fluency in English and French is an asset
Membership in a world class defined benefit pension plan​
We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. Accommodations for persons with disabilities required during the recruitment process are available upon request.
Ontario Health atHome has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.