Team Lead

3 weeks ago

Toronto ON, Canada SEAL Swimming Full time

Position Overview

The Team Lead / Shift Lead is an outgoing, caring individual who loves to work with children, youth, adults, and families. With strong leadership and active listening skills, this individual motivates and mentors on-site staff, ensuring adherence to Seal Swimming's Core Values and the successful delivery of the swim school's programs. 

Reporting to the Area Manager, the Team Lead / Shift Lead embodies Seal Swimming's mission, vision, and values while maintaining high standards of communication, customer service, and program quality.

Responsibilities

The Position shall be measured against successful execution of tasks and responsibilities which include but may not be limited to the following:

  1. Customer Service and Public Relations
    • Greet, acknowledge, engage, and interact with clients as appropriate.
    • Communicate with prospective clients and employees.
    • Initiate, develop, and maintain positive relationships with clients and staff.
    • Liaise with external suppliers, partners, and contractors.
    • Represent Seal Swimming's team with positivity and enthusiasm.
    • Respond to client questions regarding Seal Swimming's programs, policies, and procedures.
    • Quickly and efficiently address client questions, comments, and concerns.
    • Deliver pertinent feedback and comments from clients to the General Manager.
    • Maintain a Seal Swimming email account and workspace, ensuring professionalism in communication.
    • Provide written reports on company KPIs and metrics to the General Manager as required.
    • Send ad hoc communications to clients through established channels.

  2. Program Delivery
    • Apply teaching strategies that encourage students to excel and reach their full potential.
    • Create an educational, safe, and inviting experience for all students.
    • Provide all students with safety-focused instruction aimed at fostering reward, discipline, and perseverance.
    • Offer technical expertise in basic swimming skills, stroke improvement, swim starts, turns, and finishes.
    • Stay updated on the latest tools, techniques, and advances in swimming through continuing education.

  3. Quality Assurance
    • Ensure the highest standards are met according to Seal Swimming's curriculum guidelines and program standards.
    • Adhere to Seal Swimming's policies, procedures, and governing regulations at all times.
  4. Safety Supervision
    • Assume responsibility for the safety of swimmers during supervised activities.
    • Maintain a safe, clean, and organized pool facility.
    • Comply with safety rules and regulations.
    • Prevent emergencies from occurring and respond to situations as necessary.
    • Care for injuries and medical emergencies following training protocols.
    • Use all required safety devices and personal protective equipment.
    • Report accidents and injuries promptly using appropriate forms.
    • Participate in regular safety training and internal safety audits.
    • Assist Management in developing risk assessments and record keeping.
  5. Administration
    • Prepare and adapt lesson plans and work schemes for assigned classes.
    • Recognize and record swimmer progressions, complete skills assessments, and progress reports.
    • Track attendance and note ongoing absences with support from Swim Teachers.
    • Report ongoing student absences to the Customer Success and Leadership Teams.
    • Record swimmer notes and progress logs for use by substitute staff during absences.
    • Support Mentor Teachers in training and assessing Assistant Teachers and new hires.
  6. Human Resources Support
    • Assist with onboarding new employees.
    • Help deliver staff training and development.
    • Provide leadership to staff on duty.
    • Maintain a positive workplace culture and motivate employees.
    • Lead by example by offering support to employees both in the water and on deck.

  7. Other
    • Perform additional duties as assigned by Management.

Key Qualifications

  • Standard First Aid & CPR C
  • National Lifeguard
  • Swim Teacher Pro
  • Certified Pool Operator (CPO)
  • Lifesaving Instructor & Examiner (Lifesaving Society)
  • Completion of Seal Customer Service Training
  • Completion of Seal Leadership Training

Success Traits

The incumbent shall be measured against required success traits which include but may not be limited to the following:

Initiative

  • Takes action proactively rather than passively accepting situations.
  • Offers innovative solutions to improve processes.
  • Anticipates future challenges and seeks additional responsibilities.

Commitment

  • Thoughtful and intentional in decision-making.
  • Dedicated to the role with professionalism and a strong work ethic.
  • Embraces constructive feedback for skill enhancement.

Passion

  • Approaches responsibilities with enthusiasm and pride.
  • Shares ideas confidently for team success.
  • Displays genuine interest in others' success.

Patience

  • Maintains empathy and forward-thinking in class delivery.
  • Confidently repeats processes for progress and development.
  • Adapts teaching methods based on personality traits.

Effective Communication

  • Engages personally with clients, maintaining appropriate tone and energy.
  • Adapts communication styles for different audiences.
  • Practices active listening for improved understanding.

Discipline

  • Maintains a structured approach to class delivery.
  • Perseveres in challenging situations.
  • Demonstrates a flexible thought process in unexpected scenarios.

Confidence

  • Exudes leadership and professionalism with a strong sense of personal care.
  • Engages confidently with students, parents, and team members.
  • Fosters trust and confidence in others.

Integrity

  • Demonstrates accountability and reliability in all activities.
  • Encourages and reciprocates respect among others.
  • Upholds the highest standards of teaching and professionalism.

Punctuality 

  • Values clients' and team members' time and commitments.
  • Timely readiness for all activities to meet pre-shift requirements.
  • Begins and ends classes as scheduled, balancing communication and consistency.
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