Customer Management Manager
3 weeks ago
Our client, a proven industry leader in the building materials sector is actively looking for a Customer Service Manager to join their team. Customer Service Manager details
· Monday thru Friday – 8am-5 pm ON site
· Customer Service Manager Qualifications
Computer Skills (MS Word, Excel, PowerPoint, E-mail).
· Experience with an ERP, CRM and metric systems
· 5 years working in a Management role.
· Skilled in coaching and managing multicultural teams, initiating and overseeing projects and collaborating across departments.
· Customer Service Manager What you’ll be doing.
_ Account Management _
Work closely with Sales and Marketing teams to support customer needs; support promotions and additional focus on new and existing customer accounts.
Responsible for any changes in pricing in our internal pricing management system
In conjunction with the Sales and Marketing teams, assist with company-sponsored events targeted at developing and supporting the dealer network.
Assists customers through the onboarding process, ensuring a seamless experience and helping them realize the value of our product.
· Responsible for communicating all changes to the existing Online tool users via our internal ticketing system.
· Responsible for providing ongoing training and support to customers, by helping them optimize their use of our online platform
Escalation support for CS Team.
· Coach, mentor and provide training to the customer service team.
· Working in conjunction with the Production Scheduling team, s/he is responsible for managing monthly level loading of customer orders.
· Performance Reporting
· Defines, track and analyze department’s Key Performance Indicators (KPI).
· By utilizing data-driven insights, evaluate the effectiveness of customer service initiatives, identify areas for improvement, and inform strategic decision-making.
· Job Types: Full-time, Permanent
Casual dress
Dental care
Disability insurance
On-site parking
8 hour shift
~ Monday to Friday
Ability to commute/relocate:
~ Mississauga, ON: reliably commute or plan to relocate before starting work (required)
5 years of experience working in a Manufacturing environment serving an independent dealer network base is required; Management: 5 years (required)
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