DevOps Manager

4 weeks ago

Québec QC, Canada Higher Logic Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Lead a team of engineers and foster development through hiring, coaching, mentoring, and hands-on collaboration.
  • Champion for DevOps principles, practices, and adoption across Engineering.
  • Collaboratively manage the backlog, either for their own team or for the whole department in conjunction with peer team leads and functional leader.
  • Responsible for working agreement (and schedule) for teammates, including time off and on-call rotation.
  • Manage and monitor our cloud infrastructure and systems.
  • Design, build and maintain the backend management systems that control our network of customer instances.
  • Troubleshoot problems and malfunctions with the hosted service.
  • Design and configure continuous integration and deployment pipelines for on-premises and cloud applications.
  • Work with Developers and Support to continuously improve uptime of hosted service.
  • Collaborate, coordinate, and support the InfoSec team to ensure compliance with the Higher Logic ISO 27001 Information System Management System policies in support of maintenance of our SOC2 Type 2 certification.
  • Build and improve Infrastructure dashboards to promote visibility throughout the organization.
  • Share on-call responsibilities with the rest of the team.
  • Establish a culture of high velocity, transparency, and continuous improvement.
  • Conduct all business in accordance with Higher Logic policies and procedures.
  • All other duties as assigned
KNOWLEDGE AND ABILITIES REQUIRED:
  • Ability to serve as a servant leader to guide the team to maximize its capabilities.
  • Prior experience in the architecture of distributed fault tolerant systems.
  • Experience with a scripting language (PHP Laravel, Python, Bash, etc).
  • Solid understanding of web-centric server-side technology like nginx, PHP, HAproxy, as well as containers and microservices.
  • Demonstrated server-management skills, especially managing a fleet of Linux servers at scale.
  • Deep understanding of internet concepts (TCP/IP, databases, caching, load balancing).
  • Demonstrated ability to design, deliver, and operate software applications and cloud infrastructure in an agile environment.
  • Able to envision project goals, architectural solutions, clearly communicate requirements and focus on details and tasks to ensure successful implementation while partnering with software development teams.
  • Expert knowledge of Linux, particularly Ubuntu.
  • Experience with Amazon Web Services (AWS), particularly EC2, S3, IAM.
  • High-scale database experience, preferably with MySQL.
  • Effectively use data and technology to drive process improvements.
  • Knowledgeable in Agile and DevOps software development philosophy, methodologies, practices, and procedures.
  • Familiarity and experience with Continuous Integration/Continuous Delivery (CI/CD) concepts.
  • Experience and knowledge with automation concepts and tools.
EXPERIENCE DESIRED:
  • Minimum of five years’ experience in a management role within a software development or operations organization.
  • Minimum of seven years combined experience in software development with a scripting language like PHP, Python, or Bash.
  • Minimum of two years’ experience working in a leadership role within a software development organization using cloud technology.
  • Minimum of two years’ experience working in a leadership role at an organization using DevOps principles and practices.
SUPERVISORY RESPONSIBILITY:
  • Manage a team of DevOps / Platform Engineers.
  • Directs the work of assigned team(s) to meet expectations.
  • Coordinate with other Engineering managers as well as Information Security and Compliance in the planning and delivery of the platform services.
  • Oversee the identification, prioritization, and resolution of technical debt and risk management issues for platform components.
  • Responsible for the availability of the platform. This may require availability for issues that arise outside of normal working hours.
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