Contract Administrator

1 month ago

Vaughan ON, Canada Rentokil Initial plc Full time

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada.
This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.
Hybrid (3 days/week in office)
Reconciliation of open work orders on a weekly basis
Reconciliation of monthly work orders by communicating with respective locations to ensure that preventative maintenance work order life cycle time frame is adhered to.
Liaise with facility managers with regards to work order status change requests
Ensure accuracy in our invoice process, ensuring all relevant data is correct
Customer account maintenance. Contact updates, changes to billing, PO’s, etc.
Create reports in Excel to provide to customers with special requests monthly
Verify accuracy of service work tickets and post in CRM
Process credit cards in CRM as required
Assisting to resolve customer disputes with the accounts receivable team
Demonstrated proficiency with Microsoft Word, Excel and Power-Point
~ Able to learn and use multiple computer systems
~ Knowledge of Vendor Portals is an asset
~ College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience
We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles
offer incentives based on performance and providing exceptional customer experience.

You are paid during your training
Great benefits - Medical, Dental, and Vision
Short and long-term disability
Ability to make commission bonus’s (after 3-month probation)

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