Customer Service Representative

3 weeks ago


Calgary AB, Canada Graybar Canada Limited Full time

Graybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada has 30 branches across Canada and is one of the world’s largest employee-owned companies. If you are highly motivated and have a passion for customer service and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

Graybar Canada currently has an exciting career opportunity available out of our Calgary, AB branch.

Customer Service Representative (CSR) – Inside Sales

Position Summary:

The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

Major Responsibilities:

  • Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
  • Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
  • Handle written correspondence received from and sent to customers in a timely manner.
  • Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
  • Consult with clients and customers afterasale to resolve problems and to provide support in an efficient and effective manner.
  • Provide customer feedback to theBranch Manager in a timely fashion.
  • Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
  • Keep management informed of local competition and market conditions.
  • Track stock out items and recommend new stock items.
  • Deal with product related problems such as defective products, thereturn of products and warranty situations.
  • Other duties may be assigned as needed.

Preferred Skills & Experience:

  • Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
  • Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada’s customers.
  • One to three years of related sales experience considered an asset.
  • Must exhibit excellent time management and organizational skills.
  • Possess strong relationship building skills to cultivate and develop customer loyalty.
  • Ability to work with all levels of employees and management, both internally and externally.
  • Strong customer service and troubleshooting skills.
  • Exceptional conflict resolution, negotiation and objection handling skills.
  • Basic mathematical skills.
  • Excellent spoken and written communication skills.
  • Must demonstrate honesty and integrity.
  • Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
  • Willingness to go the extra mile.
  • Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

Graybar Canada offers a competitive compensation and benefits package including:

  • No Evening or Weekend Shifts
  • TELUS Health Virtual Care
  • Cost shared Health and Dental Benefits
  • Life & AD&D Insurance
  • Employee Profit Sharing Program
  • Long Term Disability Benefits
  • Group RRSP Matching
  • Corporate Fitness Membership Program
  • Employee Share Purchase Program
  • Computer Purchase Plan
  • Tuition Reimbursement Program
  • Service Awards Program

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

#J-18808-Ljbffr

  • Calgary, Canada DONE RITE EQUIPMENT SALES & SERVICE Full time

    '''Job Summary:''' We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys helping others and has...


  • Calgary, AB, Canada The Aurum Group Full time

    The Aurum Group is seeking a Customer Service Representative to join our expanding team in Calgary, AB. The ideal candidate must have previous customer service experience. The primary responsibility of the Customer Service Representative is to ensure all customer inquires are handled thoroughly, thoughtfully and in a timely manner. We are a full-service...


  • Calgary, AB, Canada Joanna Agency Full time

    Customer Service Representative Reporting Structure: Reports to Customer Service Manager Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Hospitality industry. As a Customer Service Representative, you will be responsible for providing exceptional service to our...


  • Calgary, AB, Canada Richelieu Hardware Ltd Full time

    Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.  Our customers –  More than 100,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture...


  • Calgary, AB, Canada Joanna Agency Full time

    Customer Service RepresentativeReporting Structure: Reports to Customer Service ManagerJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Hospitality industry. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests...


  • Calgary, AB, Canada Joanna Agency Full time

    Customer Service RepresentativeReporting Structure: Reports to Customer Service ManagerJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Hospitality industry. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests...


  • Calgary, AB, Canada The Aurum Group Full time

    The Aurum Group is seeking a Customer Service Representative to join our expanding team in Calgary, AB. The ideal candidate must have previous customer service experience. The primary responsibility of the Customer Service Representative is to ensure all customer inquires are handled thoroughly, thoughtfully and in a timely manner. We are a full-service...


  • Calgary, AB, Canada Sundial Full time

    Job Title Customer Service Representative Job Description About SNDL SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in...


  • Calgary, AB, Canada Express Employment Professionals - Calgary, South Full time

    Express Employment Professionals Calgary South is seeking a Customer Service Representative for our reputable global equipment manufacturer and supplier client located in South East Calgary. Join a dynamic team that prioritizes teamwork, innovation, and exemplary customer relations. In this role, you will be integral in assisting customers through the sales...


  • Calgary, AB, Canada Express Employment Professionals - Calgary, South Full time

    Express Employment Professionals Calgary South is seeking a Customer Service Representative for our reputable global equipment manufacturer and supplier client located in South East Calgary. Join a dynamic team that prioritizes teamwork, innovation, and exemplary customer relations. In this role, you will be integral in assisting customers through the sales...


  • Calgary, AB, Canada Express Employment Professionals - Calgary, South Full time

    Express Employment Professionals Calgary South is seeking a Customer Service Representative for our reputable global equipment manufacturer and supplier client located in South East Calgary. Join a dynamic team that prioritizes teamwork, innovation, and exemplary customer relations. In this role, you will be integral in assisting customers through the sales...


  • Calgary, AB, Canada Express Employment Professionals - Calgary, South Full time

    Express Employment Professionals Calgary South is seeking a Customer Service Representative for our reputable global equipment manufacturer and supplier client located in South East Calgary. Join a dynamic team that prioritizes teamwork, innovation, and exemplary customer relations. In this role, you will be integral in assisting customers through the sales...


  • Calgary, AB, Canada Express Employment Professionals - Calgary, South Full time

    Express Employment Professionals Calgary South is seeking a Customer Service Representative for our reputable global equipment manufacturer and supplier client located in South East Calgary. Join a dynamic team that prioritizes teamwork, innovation, and exemplary customer relations. In this role, you will be integral in assisting customers through the sales...


  • Calgary, AB, Canada About Staffing Ltd. Full time

    Connecting you to Information Technology jobs in Calgary! ABOUT STAFFING recruiters are Alberta’s experts in connecting candidates withInformation Technologyjobs. We focus on temporary, direct hire and temporary-to-direct hire placements in the corporate, industrial, management, and technical fields. We specialize in providing solutions for organizations...


  • Calgary, AB, Canada PBS Systems Inc. Full time

    Technical Customer Service Representative - Internship Calgary Headquarters, Calgary, Alberta, Canada We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome...


  • Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...


  • Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...


  • Calgary, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...


  • Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...


  • Calgary, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...